Senior Product Manager, Maintenance

Fleetio

5d•Remote

About The Position

Fleetio is seeking an evidence-based, customer-centric, and inventive Senior Product Manager to join their product organization. This role will focus on the Maintenance team, owning core areas of Fleetio's most widely used product domain. The primary goal is to deeply understand how fleets manage maintenance with in-house teams and external vendors, and to build product experiences that establish Fleetio as the central platform for all maintenance operations. The Senior PM will report to the Director of Product Management - Maintenance and will be responsible for tackling complex, high-usage workflows, utilizing data for insights, formulating hypotheses, and developing value-driving features. Collaboration with cross-functional teams including engineering, design, data, and go-to-market is essential for planning, directing, approving, and optimizing maintenance work.

Requirements

5+ years in product management in modern B2B technology-driven SaaS environments, with a track record of owning core product areas end-to-end.
BA/BS/MS in Computer Science, Business, Design, or related equivalent field/experience.
Experience owning complex, workflow-heavy products where reliability and operational depth are critical.
In-depth knowledge of product management best practices and fluency with data.
Passion for customer & business success, shortening time to value, and the craft of PM.
A committed desire to understand our users and rally around the problems we're solving.
Effective at integrating feedback, facts, and needs into product recommendations, decisions, strategies, and launch execution across the product life-cycle.
Natural leadership skills: you influence and inspire others who love working with you.
A proven track record of strong cross-functional collaboration.
An entrepreneurial spirit: you are self-driven, accountable, and comfortable presenting to customers, prospects, partners, and stakeholders.
Egoless self-starter with great product sense, curiosity, attention to detail, and a growth mindset.
Talent for mediating across various needs and finding creative solutions.
Strong analytical and problem-solving skills, with the ability to translate data and insights into actionable product strategies and decisions.
Champion our core values of intelligence, intensity, integrity, and ownership.

Nice To Haves

Experience in fleet / automotive / transportation software, vertical SaaS, or related space.
Domain knowledge of maintenance, field service, asset management, or shop operations.
Experience optimizing mature, high-usage products while also building zero-to-one.
Experience with marketplace or multi-sided products is also ideal.

Responsibilities

Own the product strategy and roadmap for core maintenance workflows/ tools/ automations — spanning areas such as work orders, inspections, issues, service entries, preventive maintenance schedules, and parts & inventory.
Drive Fleetio's vision of running maintenance in one connected system, across in-house teams, external vendors, or both.
Collaborate cross-functionally with research, design, engineering, data science, marketing, and customer-facing teams to develop successful strategies and make informed decisions.
Ensure the evolution of Fleetio's maintenance experience is customer-driven, data-informed, and designed to help fleets automate coordination, control costs, and keep vehicles available for work.
Deeply understand the operational realities of both in-house shops and outsourced maintenance, and how they connect.
Balance depth and reliability in high-usage, mission-critical workflows with the pace of shipping new value.
Continuously generate and test hypotheses to iterate and improve the product experience.
Effectively communicate product vision, value proposition, trade-offs, risks, opportunities, learnings, insights, and roadmap updates to stakeholders, executives, and customers.
Work closely with your team to find ways to make our development process more efficient in delivering high-quality features to customers quickly.
Guide features through their entire creative cycle: discovery, ideation, specification, test, delivery, launch / GTM, analysis, and optimization.
Demonstrate initiative and ability to turn business priorities, key themes, and big ideas into a roadmap with minimal guidance.
Identify opportunities for differentiation, zero-to-one innovation, and revenue expansion.
Raise the bar for product quality based on strong evidence.

Benefits

Multiple health/dental coverage options (100% coverage for employee, 50% for family)
Vision insurance
Incentive stock options
401(k) match of 4%
PTO - 4 weeks (increases at year two!)
12 company holidays + 2 floating holidays
Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid)
FSA & HSA options
Short and long term disability (short term 100% paid)
Community service funds
Professional development funds
Wellbeing fund - $150 quarterly
Business expense stipend - $125 quarterly
Mac laptop + new hire equipment stipend
Fully stocked kitchen with tons of drinks & snacks (BHM only)
Remote working friendly since 2012