Senior Product Manager – Machine Learning & Personalization

American Express•New York, NY

5d•$123,000 - $215,250

About The Position

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand. As a Senior Product Manager on the team, you will work with colleagues in the U.S and U.K in shaping how we leverage AI and data to drive a more personalized and engaging user experience. Your focus will be on ensuring that our personalization models and platforms meet our business goals and provide optimal customer experiences across multiple products, while working closely with cross-functional teams to monitor performance, refine models, and drive data-driven enhancements. This is a highly collaborative and cross-functional role, working in close partnership with key partners in Engineering, Data Science, and Labs’ Business Development & Go to Market teams.

Requirements

Experience in Machine Learning and Personalization.
Ability to work with AI and data to drive user experience.
Experience in monitoring performance, refining models, and driving data-driven enhancements.
Experience working in a collaborative and cross-functional role.
Partnership experience with Engineering, Data Science, and Business Development & Go to Market teams.

Responsibilities

Shape how we leverage AI and data to drive a more personalized and engaging user experience.
Ensure personalization models and platforms meet business goals and provide optimal customer experiences across multiple products.
Monitor performance, refine models, and drive data-driven enhancements.
Collaborate closely with Engineering, Data Science, and Business Development & Go to Market teams.