Senior Product Manager, Loyalty & Accounts

What • Knoxville, TN

2d • Hybrid

About The Position

Lights, camera, loyalty. We’re looking for a Senior Product Manager to own Regal’s Loyalty & Accounts experience across Web, iOS, and Android. You’ll take the lead on shaping and evolving our loyalty ecosystem, including Regal Unlimited —our all-you-can-watch subscription—and Crown Club , our free rewards program. This role plays a starring part in transforming how millions of guests engage with Regal before, during, and after the credits roll. As part of a fast-growing digital technology team, you’ll define strategy, shape roadmaps, and deliver experiences that drive subscription growth, boost engagement, and increase guest lifetime value—all while making every interaction feel worthy of the big screen. What will you be doing? You’ll set the vision and roadmap for loyalty, subscription, and account experiences across Regal’s digital platforms. You’ll lead product discovery with design and research partners to uncover guest needs and optimize end-to-end journeys. You’ll drive measurable outcomes across acquisition, engagement, retention, and customer satisfaction using data and experimentation. You’ll collaborate closely with engineering, marketing, loyalty operations, and analytics to deliver seamless, cross-platform experiences. You’ll communicate priorities, progress, and results clearly to stakeholders and leadership—keeping everyone aligned on the plot. About you You bring 7+ years of B2C product management experience, ideally with loyalty, subscription, or membership products. You have a proven track record of driving business impact through experimentation, user-centered design, and data insights. You’re experienced working across Web, iOS, and Android ecosystems. You’re a strong cross-functional leader who partners effectively with design, engineering, and business stakeholders. You combine strategic thinking with hands-on execution and clear communication. You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire. About Regal Regal Cinemas – where movie magic meets unforgettable experiences! At Regal Cinemas, part of Regal Cineworld, each day is a celebration of everything film and entertainment. From the first popcorn crunch to the closing credits, we’re all about creating moments that spark joy, laughter, and a little bit of movie magic. With over 9,000 screens across 751 locations in 10 countries, including Cineworld, Picturehouse, Cinema City, Yes Planet, and Regal Cinemas right here in the US, we bring the joy of movies to millions. Based out of our buzzing Theatre Support Office in Knoxville, Tennessee, we offer a variety of roles with a mix of hybrid, field-based, or remote working options, depending on the role. What really makes Regal shine? Our people. We’re passionate about supporting your growth and helping you carve out your dream career within the Regal Cineworld family. Fancy joining us on this epic film adventure? Dive into the Regal stories and see what life’s like behind the scenes of the big screen. Our Benefits Discretionary annual bonus Free movie passes and discounted concessions at any Regal location Paid vacation time and sick leave to support a healthy work-life balance Eligibility to participate in our 401(k) retirement plan with company match after age 21 and six months of service Summer half-day Fridays during the summer season Medical and prescription coverage, with company contributions toward the cost Company-paid life insurance and disability insurance at no cost to employees Dental, vision, and supplemental life insurance options available for employees and their dependents Additional coverage options including accident, critical illness, and hospital indemnity insurance Inclusion & Belonging At Regal Cineworld, we believe our strength comes from the diversity of our people. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. Our hiring process is designed to be fair and accessible, welcoming applicants from all backgrounds. If you don’t meet every requirement but are excited about the role, we still encourage you to apply. Confidence gaps and imposter syndrome shouldn’t stop great talent from stepping into the spotlight.

Requirements

• You bring 7+ years of B2C product management experience, ideally with loyalty, subscription, or membership products.
• You have a proven track record of driving business impact through experimentation, user-centered design, and data insights.
• You’re experienced working across Web, iOS, and Android ecosystems.
• You’re a strong cross-functional leader who partners effectively with design, engineering, and business stakeholders.
• You combine strategic thinking with hands-on execution and clear communication.

Responsibilities

• You’ll set the vision and roadmap for loyalty, subscription, and account experiences across Regal’s digital platforms.
• You’ll lead product discovery with design and research partners to uncover guest needs and optimize end-to-end journeys.
• You’ll drive measurable outcomes across acquisition, engagement, retention, and customer satisfaction using data and experimentation.
• You’ll collaborate closely with engineering, marketing, loyalty operations, and analytics to deliver seamless, cross-platform experiences.
• You’ll communicate priorities, progress, and results clearly to stakeholders and leadership—keeping everyone aligned on the plot.

Benefits

• Discretionary annual bonus
• Free movie passes and discounted concessions at any Regal location
• Paid vacation time and sick leave to support a healthy work-life balance
• Eligibility to participate in our 401(k) retirement plan with company match after age 21 and six months of service
• Summer half-day Fridays during the summer season
• Medical and prescription coverage, with company contributions toward the cost
• Company-paid life insurance and disability insurance at no cost to employees
• Dental, vision, and supplemental life insurance options available for employees and their dependents
• Additional coverage options including accident, critical illness, and hospital indemnity insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees