Senior Product Manager - International Fulfillment

StubHub•New York, NY

10h•Hybrid

About The Position

StubHub is seeking a Senior Product Manager to own the end-to-end post-purchase journey for fans outside North America. This role involves working across engineering, operations, and customer experience teams to design products that cater to the unique needs of international buyers and sellers. The ideal candidate will identify opportunities in diverse markets, synthesize insights, and develop scalable product strategies. This is a broad, customer-centric role with the opportunity to shape how StubHub serves millions of international fans globally.

Requirements

2–5 years of experience in product management, ideally in consumer-facing or marketplace environments.
Demonstrated ability to work through ambiguity – framing problems, identifying insights, and defining product direction.
Strong analytical fluency: comfortable with SQL, dashboards, and data-driven prioritization.
Experience partnering with engineering teams and translating customer needs into actionable technical requirements.
Customer-obsessed mindset with a track record of using qualitative and quantitative insights to shape product decisions.
Strong cross-functional collaboration skills – especially with operations and customer experience teams.
Ability to understand both user journeys and system workflows, and connect them into cohesive product experiences.

Responsibilities

Champion the International Post-Purchase Experience by owning the entire post-purchase journey for international fans and designing systems that scale across borders and customer needs.
Understand market nuances and customer cohorts, translating insights into product opportunities and strategic direction.
Build consistent, reliable, and intuitive journeys despite global fulfillment complexities.
Define and Execute Product Strategy by owning a broad problem space, defining priorities, success metrics, and product direction for all international markets.
Identify friction points and unmet needs from purchase to venue entry.
Deliver new products and enhancements to improve reliability, reduce confusion, and increase confidence for international buyers and sellers.
Lead Cross-Functional Delivery by collaborating with engineering, operations, and customer experience teams.
Translate market differences and operational realities into scalable product requirements and system designs.
Partner with stakeholders to ensure fulfillment workflows, communications, and global capabilities work cohesively.
Drive Growth in International Markets by using data, experimentation, and customer research to identify opportunities for performance improvement.
Improve key outcomes such as fulfillment reliability, customer understanding, and post-purchase confidence.
Help accelerate StubHub’s growth by unlocking a more seamless and trusted international buyer experience.