Senior Product Manager, Intelligence

Braze•Chicago, IL

7h•$148,000 - $231,000•Hybrid

About The Position

We’re hiring a Senior Product Manager for Braze’s Intelligence team. The Intelligence team helps growth marketers engage and sell to their customers more effectively. We combine the data on the Braze platform with machine learning and statistics to optimize marketers' strategies, inform their decisions, and, where possible, automate those decisions entirely. The team owns a core part of BrazeAI™: Content Optimizer, Item Recommendations, and the Intelligence Suite (Intelligent Timing, Intelligent Channel, and Intelligent Selection).

Requirements

5+ years of Product Management experience
A strong product instinct for turning complex algorithms into simple, trustworthy experiences for marketers
Strong communication, storytelling, collaboration, organization, and persuasion skills
A proactive, positive, can-do attitude. You consistently drive projects to successful completion and proactively seek opportunities to enhance both processes and products
Ability to work within a cross-functional team and balance multiple projects at once
Eagerness to learn and grow

Nice To Haves

Previously shipped ML or AI-powered products such as recommendations, personalization, optimization, or decisioning
Fluency in experimentation and measurement: A/B testing, holdout groups, uplift, and the tradeoffs between model approaches. You don't need to build models, but you can go deep with the engineers who do
Performance or lifecycle marketing experience
Experience with recommendation systems, multi-armed bandits, or reinforcement learning
Experience working at a B2B SaaS company
Experience at a high-scale technology startup (we operate at the scale of billions of users)

Responsibilities

Build and own the vision, strategy, and product roadmap for the Intelligence product area
Partner with engineers on model quality and reliability. That means improving accuracy, reducing fallback behavior in the Intelligence Suite, and increasing the uplift customers see from Intelligence features
Define and track success metrics such as adoption, SKU attach and retention, and customer uplift, and connect product decisions to revenue impact
Make AI transparent and trustworthy. Help marketers understand what the models are doing and why, and equip go-to-market teams to explain the value and competitive advantage of Braze Intelligence
Work closely with Engineers and Product Designers to bring new products and features to life
Stay close to the competitive landscape of marketing AI, and make sure Braze's lead is clear and wins deals
Run point on launches for the Intel team, partnering with Product Marketing, Customer Success, and other GTM functions
Establish and manage internal and external stakeholder expectations, and communicate progress and decisions effectively

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®