Senior Product Manager, In-Store Tasks

Instacart

13d • $184,000 - $233,000 • Remote

About The Position

We are seeking a Senior Product Manager to own the vision, strategy, and execution for our In Store Tasks product. This role sits at the intersection of shopper experience, retailer and CPG enablement and plays a big role in improving the reliability of fulfillment for our customers. Fulfillment quality is a critical driver of customer satisfaction and retailer trust at Instacart. You will define and deliver the roadmap for Shoppers doing in-store tasks that will enable us to build in-store intelligence to better track inventory, item location and ultimately fulfill orders accurately, efficiently, and at scale. This role partners closely with a dedicated team of engineers, designers, and data scientists, and will collaborate broadly across Shopper and Logistics teams to drive aligned priorities. This role sits within the Inventory Intelligence team — responsible for the end-to-end technology that powers inventory and in-store intelligence signals that are used across Instacart's platform and beyond, serving shoppers, retailers, CPGs and customers alike. This is an exciting opportunity to define the shopper flows using cutting edge CV technologies that build the foundations of our Instore inventory intelligence. You will develop new capabilities and improve existing products to enable high quality and high efficiency data collection that can scale to thousands of stores over the next 2 years. You will own data collection experiences — from how shoppers receive and action tasks in-store, to efficiently collect data for inventory and store maps, monitoring and optimizing this as we scale. You will build deep understanding of shopper workflows and operational pain points to design tools that improve scanning accuracy, speed, and shopper satisfaction. You will work closely with retail partners to ensure our tooling integrates naturally into their in-store environments. You will partner with enterprise sales and retailer success teams to support partner onboarding, drive adoption of new features, and contribute to shopper, customer and retailer NPS and retention. You will define platform solutions that scale across retailer sizes, store formats. You will represent the in-store task roadmap with internal stakeholders and, where relevant, with external partners.

Requirements

• 4+ years of product management experience, ideally within operationally complex physical environments
• Built products end-to-end and know how to drive initiatives from early concept through scaled delivery.
• Highly data-literate and comfortable navigating ambiguity with analytical rigor, using data to prioritize ruthlessly and make sound tradeoffs.
• Communicate complex ideas with clarity and influence — aligning cross-functional teams and senior stakeholders around shared goals without direct authority.
• Understand the shopper and retailer experience deeply, and hold yourself accountable to meaningful customer and commercial outcomes.
• Operate with an entrepreneurial mindset, comfortable moving fast in evolving environments while maintaining high standards.

Responsibilities

• Define and deliver the roadmap for Shoppers doing in-store tasks that will enable us to build in-store intelligence to better track inventory, item location and ultimately fulfill orders accurately, efficiently, and at scale.
• Develop new capabilities and improve existing products to enable high quality and high efficiency data collection that can scale to thousands of stores over the next 2 years.
• Own data collection experiences — from how shoppers receive and action tasks in-store, to efficiently collect data for inventory and store maps, monitoring and optimizing this as we scale.
• Build deep understanding of shopper workflows and operational pain points to design tools that improve scanning accuracy, speed, and shopper satisfaction.
• Work closely with retail partners to ensure our tooling integrates naturally into their in-store environments.
• Partner with enterprise sales and retailer success teams to support partner onboarding, drive adoption of new features, and contribute to shopper, customer and retailer NPS and retention.
• Define platform solutions that scale across retailer sizes, store formats.
• Represent the in-store task roadmap with internal stakeholders and, where relevant, with external partners.

Benefits

• Highly market-competitive compensation and benefits in each location where our employees work.
• Eligible for a new hire equity grant as well as annual refresh grants.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed