Senior Product Manager - Identity Verification & Proofing (3996)

GBG • Atlanta, GA

22h

About The Position

GBG Documents & Biometrics is a globally distributed team focused on building trusted identity solutions. We are looking for a Senior Product Manager to own the commercial success of key Identity Verification capabilities, including document verification, biometrics, liveness, fraud signals, orchestration/routing, and APIs/SDKs. This role involves setting strategy, building a roadmap, and driving revenue growth by translating market opportunities into shipped products. It is a senior, externally-facing role where you will represent the product to enterprise customers, partners, and analysts, articulating value, differentiation, and ROI.

Requirements

• Extensive experience of Product Management experience (B2B SaaS and/or platform/API products preferred).
• Strong, demonstrable experience in Identity Verification / Identity Proofing, including familiarity with document verification and/or biometrics/liveness and common market use-cases.
• Proven ability to own a roadmap, make trade-offs, and deliver meaningful outcomes with cross-functional teams.
• Proven capability in commercial thinking: defining customer value, building business cases, and identifying revenue generation options (pricing/packaging, expansion, new propositions).
• Strong communication skills, including comfort presenting to senior audiences and representing the organisation externally.
• Hands-on experience with modern discovery practices and metrics-driven product management.

Nice To Haves

• Experience with leading Identity Proofing solutions that combine the Optical Processing of Identity Documents and/or Facial Biometrics.
• Experience with platformisation (shared IDV services, configuration/self-serve controls, reusable components).
• Experience with enterprise procurement, security reviews, and regulated onboarding contexts (Financial Services, Gambling, Partner Markets, Telco, Marketplace, Crypto, etc.).
• Familiarity with experimentation, funnel optimisation, and conversion metrics in verification journeys.
• Exposure to ML-supported decisioning, fraud/adversarial thinking, and evaluation metrics (without requiring you to be an ML engineer).

Responsibilities

• Define and maintain a clear product strategy aligned to company growth goals (ARR, retention, attach rate, win-rate, margin).
• Identify, validate, and launch commercially attractive use-cases, sectors, and propositions within identity (e.g., regulated onboarding, account protection, high-risk transactions).
• Build and continuously refine pricing/packaging hypotheses and revenue expansion paths (new SKU(s), bundles, tiering, consumption metrics, routing optimisation, partner channels).
• Own the end-to-end roadmap: discovery → definition → delivery → launch → iteration, balancing customer value, revenue impact, risk reduction and delivery constraints.
• Run prioritisation using transparent frameworks (e.g., RICE, WSJF, cost of delay), and ensure decisions are explicitly tied to customer and revenue outcomes.
• Maintain an outcomes-driven backlog with clear problem statements, hypotheses, and acceptance criteria.
• Conduct structured discovery: customer interviews, funnel analysis, loss reviews, sales/CS insights, and market scanning to identify growth opportunities and threats.
• Own competitive positioning and differentiation narrative across IDV, including fraud resistance and conversion performance (where measurable).
• Create business cases for major initiatives (revenue, cost-to-serve, margin impact, delivery cost, risk/compliance, operational load).
• Build customer-facing value stories: conversion uplift, fraud loss avoidance, operational efficiency, compliance enablement, and time-to-integrate.
• Partner with Sales/Commercial to enable revenue: playbooks, value calculators, objection handling, case studies, and pitch narratives.
• Lead product GTM planning with Marketing, Sales, RevOps, Legal/Compliance and Customer Success (launch readiness, enablement, messaging, roll-out plans).
• Define success metrics and post-launch learning loops (adoption, activation, retention, conversion, false reject/accept rates where applicable).
• Represent the product internally and externally through briefings, demos, presentations, and events.
• Confidently engage large/complex customers (security, risk, compliance, engineering, procurement) and navigate senior stakeholder conversations.
• Influence without authority across Engineering, Data/ML, Design, Sales, Customer Success, Security and Compliance.
• Manage/shape vendor and partner strategy (e.g., orchestration, document/biometric components, data sources), including performance, cost, and routing decisions to optimise success rates and unit economics.

Benefits

• Dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered.
• Information about benefits available upon inquiry with the GBG Talent Attraction Partner.
• Opportunity to chat with the Talent Attraction team about benefits and why GBG is a great place to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed