Senior Product Manager, HELOC Decisioning

Upstart

6d•$162,100 - $224,500•Remote

About The Position

The Upstart Home Lending team is on a mission to dramatically scale our Home Equity Line of Credit (HELOC) business through 2027 and beyond. We’re building the fastest, simplest way for homeowners to access their home equity while delivering industry-leading rates, with a focus on increasing applicant conversion, reducing cost per loan, and maintaining the high risk standards required to support a healthy capital markets business. As the Senior Product Manager, HELOC Decisioning at Upstart, you will own the strategy and execution of our underwriting and verification experience, helping more qualified borrowers access HELOCs with less friction and better rates. You'll partner across engineering, risk, ML, capital, and compliance to expand borrower eligibility, increase automation and instant approvals, and build intelligent decisioning systems that optimize conversion, operational efficiency, and portfolio quality.

Requirements

5+ years of product management experience on fast-moving, customer-obsessed teams.
Demonstrated ability to drive business outcomes through a strong balance of quantitative metrics and qualitative insight. You are pragmatic about data, comfortable making decisions with imperfect information, and have well-calibrated risk judgment.
Strong product sense with experience authoring and executing multi-quarter roadmaps, and living with the downstream consequences of those decisions.
Rigorous, analytical problem solver with clear, concise, and persuasive communication skills.
Ownership and growth mindset. You act like an owner, are confident yet humble, open to being wrong, and constantly seeking to improve both yourself and your team.
Stellar communication & collaboration skills to partner closely with xfn partners & surface relevant trade-offs clearly

Nice To Haves

Experience designing complex backend systems that drive direct business results
Experience partnering closely with Machine Learning teams

Responsibilities

Own the strategy and roadmap for streamlining the our decisioning & verification experience, translating risk, capital, compliance, and borrower-experience needs into clear priorities, requirements, and launch plans
Collaborate cross-functionally with Capital, Compliance, Risk, and ML on expanding underwriting guidelines to reach new borrowers; lead delivery of expanded borrower segments
Define and evolve the backend logic for underwriting and decisioning, ensuring complex engineering systems capture all aspects of borrower risk; balance accuracy with friction, choosing the appropriate amount of data vs. uncertainty in risk tradeoffs
Increase automation and instant approvals in the HELOC underwriting process by leveraging new data sources and/or ML (including LLMs) to reduce manual human work while increasing speed and quality

Benefits

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
Health Savings Account contributions from Upstart for eligible plans (US only)
Income protection benefits, including life insurance and disability coverage for added financial security
Paid time off, sick leave, and company holidays, in line with local requirements
Paid family and parental leave to support caregiving and major life moments (duration varies by country)
Family-centered benefits to support fertility, parenthood, and caregiving needs
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
Connection and community through team events, all-company updates, and employee resource groups (ERGs)
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)