Senior Product Manager, Frontline Shift Experience

Salesforce•San Francisco, CA

3d•$172,500 - $285,800

About The Position

Salesforce is seeking a Senior Product Manager for Frontline Shift Experience to join their Agentforce team. This role focuses on transforming how organizations support, optimize, and retain their critical frontline workforce through a mobile-first approach. The goal is to empower shift managers with AI-powered forecasting and planning tools, and to improve the day-to-day experience for deskless workers by reducing scheduling strain and helping them meet financial objectives. The Senior Product Manager will be responsible for building an elite, consumer-grade mobile experience that alleviates financial strains and cognitive stress for the frontline workforce, enabling them to optimize hours, pick up shifts, and manage availability through AI-powered experiences.

Requirements

5–8+ years of product management experience, with a proven track record of shipping highly successful consumer mobile applications, enterprise collaboration tools, enterprise platform integrations, or conversational UI/UX.
Deep familiarity with shift-based work dynamics (bidding, trading, compliance, and time-tracking) within Field Service, Workforce Management (WFM), retail, logistics, or gig-economy software (e.g., UKG, Connecteam, Deputy).
Proven ability to influence, inspire, and align multiple product domains and platform business units without direct reporting authority.
Demonstrated mastery of product depth and breadth, balancing complex backend labor rules and enterprise compliance with a radically simple, intuitive worker interface.
Strong understanding of modern application integration, including APIs, webhook architectures, real-time sync, and conversational platform constraints.

Responsibilities

Define and execute the end-to-end product roadmap for the deskless worker interface within the new Salesforce WFM ecosystem, prioritizing features like autonomous shift bidding, peer-to-peer shift trading, open-shift routing, and mobile time-capture.
Work closely with the product leader for Frontline Workforce Management on the broader strategy and execution plan for the product suite, ensuring the worker interface seamlessly inherits complex backend scheduling guardrails, labor compliance rules, and operational data.
Embed an AI Shift Agent directly into this dedicated mobile-first app to enable workers to resolve scheduling conflicts, execute trades, and optimize their hours through simple, natural language.
Lead the technical and strategic collaboration with internal engineering teams to deliver an integrated, offline-capable, and frictionless shift lifecycle that replaces fragmented legacy tools.
Thrive in a fast-evolving, "0→1" product environment, quickly adapting and pivoting product strategy across what you are accountable for as user behaviors and platform capabilities mature.
Take personal accountability and complete ownership to deliver exceptional results, breaking down complex integration challenges into clear, executable product requirements (PRDs).
Spend time in the field with shift-based workers to deeply understand their real-world environment, translating user empathy into strong product judgment and design decisions that actively combat worker burnout.