Senior Product Manager, Foundations

Vitalize•San Francisco, CA

11d•$215 - $260•Hybrid

About The Position

Vitalize is building the system that runs hospitals intelligently, starting with labor, which is the biggest cost and the hardest operational problem. The impact is real: saving hospitals millions, giving clinical leaders back time, and retaining staff. Vitalize has raised over $32M from top investors and customers. The Foundations Team owns everything involved in getting Vitalize into a hospital's hands as fast as possible, configured correctly for how that hospital actually works. This includes data integrations, delivery and configuration tooling, and ensuring rules and compliance are enforced consistently. The team's north star is customer time-to-live. The role of Senior Product Manager, Foundations is crucial for scaling and repeating the process of hospital implementation, moving away from bespoke solutions towards a first-class product that makes custom code unnecessary. Success in the first year involves unlocking major ARR by decreasing time-to-live without manually scaling operations teams. This role is based in San Francisco, CA with a hybrid work culture.

Requirements

Experience building internal tooling with internal teams (Deployments, Success, etc.) as customers, demonstrating improved throughput.
Product management experience with an engineering team at a high-growth startup, specifically with messy third-party enterprise integrations.
Experience talking to customers during implementation, in their environment, especially when issues arise.
Proven ability to prioritize a roadmap against live go-to-market pressure and maintain focus on the right builds.
Experience working in a startup environment where the system being built did not previously exist.

Nice To Haves

Owning a vendor relationship directly.
Working alongside a Customer Success or Deployments organization.
Experience in healthcare, workforce management, or UKG.

Responsibilities

Own the company-wide integrations roadmap and make technical design decisions with engineering.
Treat the Deployments team as a core customer, identifying and automating manual work through software to improve time-to-live.
Translate union contracts and workplace regulations into precise, testable product requirements.
Engage with customers during implementation, both onsite and remotely, to gather insights and translate them into product improvements.
Partner with Go-to-Market and Deployments teams to anticipate future needs and shape the roadmap, prioritizing solutions that eliminate future one-off needs.
Define practical configuration standards, including config surfaces, mapping tools, and workflow primitives, to handle variation through setup rather than custom code.