Senior Product Manager – Financial Services

Fiserv•Sunnyvale, CA

19h•$134,000 - $218,400•Onsite

About The Position

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. As a Senior Product Manager at Clover, you will be responsible for enhancing the end-to-end merchant experience to drive deeper engagement throughout the merchant lifecycle. The Financial Services team is responsible for improving merchant’s financial health: We create financing options for merchants and build tools to help merchants manage their cashflow. As a Product Manager at Clover, you will be responsible for enhancing the end-to-end merchant experience to drive deeper engagement throughout the merchant lifecycle. You will be responsible for developing a deep understanding of merchant cashflow and financing needs, creating a roadmap with clear requirements, prioritizing enhancements, and delivering quality updates to reshape the end-to-end merchant experience on Clover.

Requirements

8+ years of work experience in Product Management roles working with Engineers, Design, and Product Marketing
Experience across Web, Android, and iOS products - come prepared with specific examples from your portfolio
Strong technical background with the ability to work with Engineering to evaluate tradeoffs in architectural discussions
Experience presenting to key stakeholders and partners to influence strategy and cross- functional initiatives
Significant experience in managing the product development lifecycle and working in an agile environment
Proven track record of using data to influence requirements, design and implementation

Nice To Haves

Has a track record as an outstanding problem-solver and strategic thinker
Exhibits a bias for action and serves as a leader for the team
Is a passionate self-starter, decisive and able to move with speed to implement ideas
Demonstrates an ability to be extremely organized, with the ability to manage multiple complex projects at once In this role

Responsibilities

Be responsible for enhancing the end-to-end merchant experience for Clover Financial products across multiple platforms (device, web and mobile) to drive deeper engagement throughout the merchant lifecycle:
Define user requirements and write user stories
Review and prioritize backlog
Communicate requirements with Design, Engineering, and Product Marketing
Lead daily standups and other sprint ceremonies
Lead sprint planning and communicate requirements to the team, and definition of "done" with acceptance criteria
Coordinate with the release management team to deploy features and updates
Identify and validate opportunities through research, data analysis, and user feedback to continually optimize the experience
Create a narrative that can clearly articulate the problem statement, hypothesis, and expected outcomes, against key metrics, for your product area
Partner with Design, Engineering, Product Marketing, and Data Science to scope and execute on enhancements - both near and long term horizon projects
Partner with Product Marketing and Customer Support to define a go-to-market strategy for key initiatives
Assist in building business cases (including opportunity sizing and financial analysis) to define, evaluate and help prioritize competing opportunities
Conduct market research and competitive product analysis; gather and analyze user feedback; and measure and track the performance
Lead product innovations to launch experimental products and services to assess market needs and demands.