Senior Product Manager - Enterprise Shared Services (ESS)

Toyota North America•Plano, TX

About The Position

Toyota Financial Services (TFS) is seeking a passionate and highly motivated Senior Product Manager to lead their Enterprise Shared Services (ESS) team. ESS is responsible for building and operating reusable platforms and services that support TFS's core business operations, including document management, intelligent processing, enterprise digital identity, tokenization, customer communications, and application building blocks. The goal is to eliminate fragmentation by delivering cloud-native, AI-enabled shared services that enable faster application development, secure operations, and scalability across all TFS domains. This role offers the opportunity to work on high-impact, enterprise-scale platforms that affect every line of business within one of the world's largest auto finance companies. The Senior Product Manager will own the product strategy, roadmap, and delivery for the ESS portfolio, ensuring adoption and continuous improvement of shared services such as customer/visitor/dealer profile platforms, customer communications, and document management, while also ensuring NFR compliance. Reporting to the Product Director, this role contributes to the Enterprise Platform Technology department's objective of delivering enterprise-grade, reusable platform capabilities to accelerate application delivery, reduce duplication, and enhance security and compliance across TFS. The ideal candidate is customer-obsessed, data-driven, moves with urgency, and thinks holistically across domain lines to proactively resolve issues. Experience leading product in a startup or early-stage environment and navigating large enterprise needs at speed is highly valued.

Requirements

Extensive experience in product management, technology implementations, or technical leadership, with a proven track record of delivering enterprise platform or shared-service products.
Direct experience with one or more of: data tokenization / encryption-at-field-level, digital identity and access management (CIAM/IAM), customer profile / master data platforms, or enterprise communication orchestration (email, SMS, push, print).
Deep knowledge of cloud-native application patterns — microservices, API gateways, event-driven architectures, secure software delivery, and infrastructure-as-code — with hands-on familiarity in AWS or equivalent cloud platforms.
Demonstrated ability to define and drive adoption of reusable service catalogs, internal developer platforms, or application building-block frameworks across multiple consuming teams.
Strong understanding of NFR (non-functional requirements) disciplines: security, reliability, scalability, observability, and regulatory compliance — and how to translate them into product requirements and platform guardrails.
Familiarity with the software delivery lifecycle, emerging technologies such as Generative AI and LLMs, and how to evaluate build-vs-buy-vs-adopt decisions for platform capabilities.
Excellent analytical skills with the ability to leverage data, adoption metrics, and consumer feedback to drive prioritization.
Exceptional communication and stakeholder management skills — able to articulate technical concepts to business leaders and business context to engineers.
Must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment now or in the future.

Nice To Haves

Experience building or managing PII tokenization / de-identification services in a regulated financial services or automotive finance environment.
Hands-on familiarity with identity platforms (e.g., Okta, ForgeRock, AWS Cognito, Ping) and identity standards (OAuth 2.0, OIDC, SAML, SCIM, FIDO2).
Experience with customer data platforms (CDP) or unified profile systems spanning multiple customer types (customers, visitors, dealers, partners).
Background in omni-channel communication platforms (e.g., Twilio, AWS Pinpoint, Salesforce Marketing Cloud) including template management, preference/consent management, and delivery orchestration.
Product Owner or product management certification (CSPO, SAFe POPM, Pragmatic Institute, etc.).

Responsibilities

Own the product strategy, roadmap, and prioritized backlog for the ESS portfolio.
Define product vision, service scope, target consumers, success measures, and lifecycle expectations for each shared service, balancing enterprise-wide reuse with domain-specific needs.
Evaluate application team needs across Originations, Servicing, Banking, VPP, and other TFS domains, and translate them into product priorities, technical requirements, and adoption strategies.
Partner with engineering and architecture to define reusable platform capabilities, including API design, identity and access patterns, data tokenization schemes, profile data models, and communication channel integrations.
Serve as Product Owner for the delivery team, leading backlog refinement, sprint planning, demos/reviews, retrospectives, release planning, and related Agile ceremonies.

Benefits

A work environment built on teamwork, flexibility, and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools and more
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Relocation assistance (if applicable)