Senior Product Manager - Device Data & Performance

Palmetto Clean Technology•Charlotte, NC

10h•Onsite

About The Position

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. They believe consumers can have it all and are an uncompromising energy company that makes coming clean a no brainer. Their award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, Palmetto offers software, financial products, and services that drive real environmental impact without compromising value. They deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. Palmetto fosters a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work, offering a comprehensive benefits package. The company prioritizes people, planet, and profit, backed by a culture that values collaboration, impact, and balance. As the Senior Product Manager for Device Data & Performance, you will own the strategic direction of Palmetto's device data and performance platform. This platform serves as the system of record for tracking, understanding, and optimizing the performance of hundreds of thousands of solar, battery, and emerging clean energy assets in the field. This is a uniquely cross-functional role where you will define how Palmetto connects with hardware manufacturers through integration partnerships, shape the data models that power performance monitoring and alerting, and build workflows for field service and asset management teams. The role requires strategic vision, strong execution instincts, and curiosity to delve deep into hardware, from current solar inverters and batteries to future HVAC systems and other energy-efficient assets. The device data and performance platform is still being shaped, offering real ownership, ambiguity, and an opportunity to build something foundational to Palmetto's clean energy mission. You will collaborate extensively across Asset Management, Field Service, Operations, Customer Support, Finance, and Engineering, making this a highly relationship-intensive and visible PM role. The ideal candidate thrives at the intersection of data, hardware, and cross-functional influence.

Requirements

7+ years of product management experience, ideally in roles that required managing external integrations, data platforms, or IoT/hardware-connected systems.
Demonstrated track record of owning integration roadmaps — including defining requirements, working with vendors or external partners, and driving toward favorable technical and contractual outcomes.
Experience working on monitoring, alerting, or operational intelligence products that feed downstream workflows.
Strategic thinker who can zoom out to define where a platform needs to go over 12–24 months, then zoom in to write precise, actionable requirements for the next sprint.
Strong project management instincts — comfortable managing complexity, tracking cross-functional dependencies, and keeping multiple workstreams moving simultaneously.
Data fluency: you use data to inform decisions, validate assumptions, and communicate impact. SQL proficiency or equivalent comfort with data tools is expected.
Excellent written and verbal communication skills, including the ability to influence senior stakeholders and craft narratives that build alignment across business units.
Collaborative partner who builds genuine relationships across engineering, operations, field teams, and external vendors.
Genuinely curious about how things work — you want to understand the hardware, the data pipelines, the alerting logic, and the downstream impact, not just the user-facing interface.
Entrepreneurial by nature — energized by the opportunity to build something from the ground up, comfortable starting from ambiguity, and motivated by the chance to prove what's possible.
Comfortable with ambiguity and energized by the challenge of shaping a platform that is evolving rapidly.
Bias for action: you move quickly, make clear decisions, and hold yourself and your team accountable.
Low ego, high standards — you bring out the best in the people around you and care deeply about getting the outcome right.
Employment is contingent upon the successful completion of a background check.

Nice To Haves

Background in energy, clean tech, or hardware-adjacent industries is a strong plus; curiosity about how energy hardware works is a must.

Responsibilities

Own the strategy for how Palmetto ingests device data from a diverse and growing portfolio of OEM partners — solar inverters, batteries, HVAC systems, and emerging asset types — understanding that no two manufacturers deliver data the same way.
Develop deep fluency in push vs. pull integration patterns and define when each is appropriate — whether that means polling a manufacturer API on a schedule, receiving real-time webhooks, or negotiating direct data feed agreements that give Palmetto better signal fidelity.
Lead integration negotiations alongside legal and business stakeholders, shaping data access terms, rate limits, signal coverage, and SLA commitments that maximize what the platform can do downstream.
Build a scalable integration framework that makes onboarding new OEMs repeatable and efficient — reducing the one-off engineering effort that comes with each new hardware partnership.
Own the data transformation layer — defining how raw, heterogeneous device signals get normalized into a clean, consistent schema that every internal team can rely on without needing to understand the quirks of each OEM's data format.
Design and maintain standardized data models and API response contracts that make the platform easy to consume — clear field definitions, predictable structures, and versioning practices that protect downstream teams when things change.
Partner with engineering to optimize pipeline reliability, ingestion latency, and data quality — ensuring that the data foundation is trustworthy enough for other teams to build business logic on top of with confidence.
Define and enforce data quality standards, SLAs, and alerting thresholds that surface problems before they cascade into downstream errors for operations, finance, or consumers.
Design the platform not just as a product you own, but as an infrastructure other teams can actively use and extend — establishing contribution patterns, documentation standards, and guardrails that let teams like Asset Management and Consumer add to the platform without creating technical debt.
Build self-service capabilities that reduce dependency on your engineering team for routine data access — enabling other product and ops teams to query, filter, and act on device data through well-designed interfaces and APIs.
Champion a clear culture: standardized responses, clear contracts between services, and shared tooling that makes the platform feel like a foundation — not a black box.
Act as the connective tissue across internal teams, earning influence without authority and driving adoption of platform standards across dotted-line stakeholders who depend on this data to do their jobs.
Define what great looks like for solar and battery performance monitoring — translating raw device data into actionable insights that empower operations, field service, and customer support teams to identify issues and act quickly.
Drive the evolution of alerting logic from OEM-triggered notifications toward production-based, outcome-driven alerting — reducing false positives, improving dispatch quality, and giving downstream teams the signal clarity they need to apply their own business rules.
Ensure monitoring coverage expands thoughtfully as new asset types are added — from HVAC systems to future whole-home electrification products — with each new asset class integrated into the same clean schema and alerting framework.
Own how device data surfaces to homeowners — ensuring that what the platform captures translates into clear, meaningful experiences that help consumers understand their system's performance.
Define how production data (e.g. solar energy generated) and consumption data (e.g. home energy usage) are presented together so homeowners can see the full picture of their energy profile — not just that their system is running, but how well it's working for them.
Partner with the Consumer Experience and Customer Support teams to ensure that data quality, latency, and schema decisions made at the platform level directly support the trust and clarity homeowners need in their day-to-day interactions with Palmetto.
Own the product strategy, OKRs, roadmap, and quarterly planning — making clear, well-reasoned prioritization decisions that balance foundational platform investments with the feature requests that come from every team who depends on this data.
Embrace and leverage AI to accelerate discovery, compress learning cycles, and improve team productivity — from using AI tools in your own workflow to informing how the platform itself can deliver smarter, more proactive insights.
Run tight delivery cycles with your engineering team, fostering a culture of transparency, accountability, and continuous improvement.
Proactively manage stakeholder expectations with written communication that is clear, concise, and decision-ready.