Senior Product Manager - Customer Portal

MedSpeed•Elmhurst, IL

4d•$140,000 - $165,000•Hybrid

About The Position

Join MedSpeed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At MedSpeed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one. Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact. We're looking for a Product Manager to own the strategy, roadmap, and execution of our Customer Portal across web and mobile. This is our primary digital touchpoint for B2B customers, and you'll be responsible for shaping how they experience our platform day-to-day. You'll partner closely with engineering leadership, design, customer success, and sales to deliver a portal experience that drives adoption, retention, and customer satisfaction. Our stack is Flutter on the front end (web and mobile from a shared codebase) and .NET on the back end. You don't need to write code, but you should be comfortable working closely with engineers on a modern cross-platform stack.

Requirements

5+ years of product management experience, with at least 2 years owning a B2B web or mobile product.
Track record of shipping customer-facing portal, dashboard, or SaaS products that real users rely on.
Experience working with cross-functional teams that include designers, QA, and 5+ engineers. Bonus if you've grown a team through a similar scale-up.
Strong product discovery instincts — comfortable talking to customers, synthesizing what you hear, and translating it into concrete product decisions.
Fluency with the mechanics of modern product delivery: agile ceremonies, backlog management in Jira, and design collaboration in Figma.
Data fluency across multiple sources. Comfortable digging into product analytics (Mixpanel, Amplitude, GA, or similar), error and observability tools like Sentry, and BI/SQL when needed. You are actively mine dashboards and error reports as a source of product ideas, not just as a reactive monitoring tool.
Demonstrated, current use of AI in your daily PM workflow. We're a Claude shop, and you should be able to talk specifically about how you use Claude (or comparable tools) to do your job better — research synthesis, writing specs, rapid prototyping, analyzing feedback at scale, and beyond. Curiosity and willingness to keep pushing the frontier here is essential.
Solid technical fluency. You don't need to code, but you should understand APIs, common web/mobile architecture concepts, and be able to have substantive conversations with engineers about trade-offs.
Excellent written and verbal communication. You can write a crisp PRD, present a roadmap to executives, and explain the “why” to engineers in the same week.

Nice To Haves

Experience with Flutter, .NET, or similar cross-platform mobile and enterprise backend stacks.
Prior experience building products, applications, technologies for last mile logistics, healthcare delivery systems, national and regional lab operations.
Experience launching or scaling a customer self-service portal.
Prior experience managing a team that grew significantly in a short period.

Responsibilities

Own the end-to-end product vision, strategy, and roadmap for the Customer Portal across web and mobile platforms.
Translate customer needs, business goals, and market insights into a clear, prioritized backlog with well-defined requirements, user stories, and acceptance criteria.
Lead discovery work: customer interviews, usability sessions, competitive research, and deep analysis of product dashboards and error/observability data (e.g., Sentry) to surface friction points, generate ideas, and validate problems and solutions before committing engineering effort.
Apply strong product sense and judgment to make confident calls when data is incomplete — knowing when to dig deeper, when to ship and learn, and when to say no.
Use AI tools aggressively to multiply your own output: drafting PRDs and specs, synthesizing customer feedback at scale, analyzing usage patterns, prototyping ideas, and accelerating your own research and writing. We expect you to be on the frontier of how a modern PM works with AI.
Partner with your designer to shape intuitive, accessible experiences that work consistently across Flutter web and mobile clients.
Work daily with your engineering team to scope work, make trade-offs, unblock decisions, and ensure quality delivery. Run sprint planning, backlog grooming, and roadmap reviews.
Define and track success metrics (adoption, engagement, retention, NPS, support deflection, time-to-value) and use them to guide what we build next.
Collaborate with customer success, support, and sales to surface customer pain points, communicate roadmap changes, and enable go-to-market for new features.
Manage stakeholder expectations across the business — communicate clearly about what's coming, what's slipping, and why.
Help shape team growth as we scale from ~7 to ~13 people, including input on hiring, onboarding, and squad structure.