Senior Product Manager, Common Services

Daxko•Remote - US,

6d•Remote

About The Position

The Senior Product Manager, Common Services is the leader and end-to-end owner for the shared platform capabilities that power Daxko's portfolio of health, fitness, and wellness software solutions, including API Gateway, API productization, and other common services consumed by internal product teams, customers, and partners across Nonprofit, Club, and Boutique. This role reports to a Director of Product Management and is dedicated to building reusable, scalable, and commercially viable infrastructure with a metrics-driven mindset, balancing internal platform leverage with external monetization opportunity. This role is responsible for driving the API and Common Services vision, roadmap, and commercialization strategy, and the achievement of adoption, revenue, reliability, and platform-leverage goals. This work also supports Daxko's AI strategy: clean APIs, reliable data access, and well-designed shared services enable AI features and agent-driven experiences across the portfolio, rather than each product bolting them on separately. You are the API and platform expert to the rest of the organization for Common Services. As the leader for this domain, you will develop and execute the strategy for API Gateway capabilities and shared services, including packaging and pricing models for customer and partner API access, working directly with engineering leadership and product managers across all three markets to identify reuse, adoption, and revenue opportunities, including AI-powered access and agent workflows. This includes ensuring that new common services are designed for maximum leverage across the portfolio and, where appropriate, direct commercial value to the customers and partners who consume them. You are also responsible for the overall lifecycle of Common Services, which includes gathering and prioritizing requirements from internal product teams, customers, and partners, determining the right mix of platform investments that will maximize portfolio-wide leverage and commercial return, working with engineering on delivery, and confirming that the result meets integration, reliability, and monetization requirements across all three audiences.

Requirements

Bachelor's degree in Computer Science, Engineering, Business Administration, or related field, or equivalent experience
6+ years of experience in B2B software Product Management, with meaningful time spent on platform, API, or infrastructure products
Demonstrated experience working directly with engineering teams on API design, gateway architecture, platform services, or API monetization/pricing models
Strong verbal and written communication and presentation skills, with the ability to effectively communicate at all levels of the organization
Ability to travel up to 25%

Nice To Haves

Experience in multi-product or multi-brand SaaS portfolios
Background building customer- or partner-facing API programs, developer platforms, or API monetization/pricing models
Pragmatic Marketing certified or related product management certification

Responsibilities

Define and drive the API Gateway and Common Services roadmap, balancing near-term product team needs with long-term platform architecture
Define and execute a commercialization strategy for customer and partner API access, including packaging, pricing, and go-to-market approach for API and Common Services offerings
Partner with engineering to design and deliver scalable, reliable, well-documented APIs and shared services
Serve as the internal expert on platform capabilities, advising product managers across markets on what to build once versus what to build per-product
Establish and track platform health metrics (API adoption, reliability, latency, integration time, revenue) and use them to prioritize investment
Gather and prioritize requirements from internal product teams, customers, and partners, translating diverse needs into a coherent shared roadmap
Drive documentation, developer tooling, and onboarding standards that reduce integration friction for internal teams, customers, and partners building on top of Common Services
Evaluate build-vs-reuse tradeoffs for new platform capabilities, working with engineering on technical approach and feasibility
Identify legacy technologies and services that no longer earn their keep, and retire them responsibly, partnering with product, marketing, and sales on a clean, well-communicated transition for affected customers and partners
Drive adoption of shared services across product teams, customers, and partners, reducing duplicate infrastructure and creating new revenue opportunities