Senior Product Manager, Clinical Digital Insights

Intuitive•Sunnyvale, GA

About The Position

This role manages the identification of needs and the development of features to support the digital needs of General Surgeons, Colorectal Surgeons, Thoracic Surgeons, and HPB surgeons across the Intuitive digital ecosystem. The Senior Product Manager will develop and conduct market and user research, make product proposals, write product requirements, and lead the product through development and design stages. They will work with product marketing to ensure a successful launch and provide expertise throughout the entire product lifecycle. Collaboration with design and engineering teams, along with other internal stakeholders, is crucial throughout the product lifecycle process to ensure successful product launch and adoption. In the first year, the focus will be on understanding and identifying opportunities to better serve these surgeons, developing business justifications for recommendations, gaining stakeholder alignment on project prioritization, and focusing on pre-operative, intra-operative, and post-operative experiences to improve patient care. This includes developing business justifications for new products and features, conducting business analyses, creating recommendations for the My Intuitive platform, and using market research to inform the product roadmap. Refining requirements with customer feedback, leading cross-functional product teams, representing product management in the development process, and engaging with Human Factors and Interaction Design partners are key responsibilities. The role also involves conveying the product value proposition, measuring product success, understanding surgical treatments, developing commercialization plans, understanding competitive technologies, evaluating new technologies, and monitoring product quality issues. Additional activities may include participating in product education program development and supporting sustaining product activities.

Requirements

Minimum Bachelor’s degree required.
Minimum 4 or more years professional experience in product management, marketing, sales, customer service, engineering, operations, logistics, or equivalent role
Experience in surgical equipment preferred
Demonstrated interest in healthcare, hospital operations and medical devices
Good written and verbal communications skills
Ability to communicate in a clear, concise, professional manner
Excellent teamwork skills with proven ability to collaborate across multiple disciplines to ensure product success and ability to influence cross-functional teams without formal authority. This includes the ability to lead in bridging communication between engineering, design, marketing, sales, and customers.
Presentation skills to internal & external audiences including leaders at the VP level
Self-directed with awareness to proactively seek advice when needed
Quantitative mindset, proven ability to investigate open-ended problems and work cross-functionally to implement initiatives
Demonstrated ability to work creatively amidst competing priorities
Ability to prioritize and smoothly manage multiple competing deadlines and tasks
Strong knowledge of the MS Office product suite

Nice To Haves

MBA strongly preferred

Responsibilities

Manage the identification of needs and the development of features to support the digital needs of General Surgeons, Colorectal Surgeons, Thoracic Surgeons, and HPB surgeons across the Intuitive digital ecosystem.
Develop and conduct market and user research, make product proposals, write product requirements, and lead the product through development and design stages.
Work with product marketing to ensure a successful launch and provide expertise throughout the entire product lifecycle.
Partner with the design and engineering teams along with other internal stakeholders throughout the entire product lifecycle process to ensure successful product launch and adoption.
Understand and identify opportunities to better serve General, Colorectal, Thoracic and HPB surgeons across the Intuitive digital ecosystem.
Develop business justification for recommendations and gain alignment across key stakeholders on project prioritization.
Focus on needs and opportunities across pre-operative, intra-operative, and post-operative experiences that will improve the ability of surgeons to provide patient care.
Develop the business justification for new products and features by working with customers and company stakeholders.
Develop business analyses, including competitive assessments, to facilitate sound data-driven decision making.
Create recommendations for features and capabilities to meet specific surgeon needs in the My Intuitive platform.
Use qualitative and quantitative market research methods and direct customer interviews and observations to develop insights that inform the product roadmap.
Refine requirements with feedback from customers, clinical sales and clinical development engineering.
Lead cross-functional product teams including engineering, sales and marketing to execute against the product plan.
Represent product management in the product development process, complete deliverables such as market requirements and product requirements documents and facilitate tradeoff discussions with design teams while keeping the needs of the customer and the business in mind.
Engage with Human Factors and Interaction Design partners during the development process by establishing design requirements, prioritizing design efforts, coordinating design reviews, and documenting and communicating design decisions.
Convey product value proposition to global marketing for global product positioning and messaging.
Measure product success by monitoring product adoption and seeking post-launch product feedback.
Develop a deep understanding of the surgical treatments for applicable indications, including monitoring and consuming clinical literature, attending medical society meetings and engaging with physician key opinion leaders (KOLs).
Collaboratively develop global product commercialization plans with regional marketing and commercial teams.
Understand competitive, emerging and complementary technology and its potential impact on Intuitive’s product lines.
Work with the product engineering and business development teams to evaluate new technologies and prioritize the new business development pipeline.
Monitor and prioritize product quality issues.
Work on cross-functional teams to resolve product issues and critical customer issues.
Conduct additional activities across the product lifecycle as needed including, participating in product education program development and supporting sustaining product activities including end of life.