Senior Product Manager - Clinical Attrition Risk & Engagement

Apply now!•Durham, NC

1d•Hybrid

About The Position

The Senior Product Manager owns the strategy and execution for an advanced predictive model to evaluate the risk of clinical employees’ attrition and engagement. The Senior Product Manager will act as the leader of cross-functional teams consisting of Product, User Experience, and Engineering to deliver against our product strategy. This role is responsible for defining, delivering, and iterating innovative healthcare solutions that address key customer pain points, create business value, and differentiate Relias in the market.

Requirements

Track record delivering analytics/ML-informed products in workforce/HCM or clinical operations.
Data & ML literacy; hypothesis-driven experimentation.
Experience integrating HRIS, scheduling, LMS and Compliance systems
Proven ability to deliver solutions to business problems, assessing risks and data to inform prioritization.
Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.
Experience with agile development process, User Experience, and customer discovery
Experience with feature and business planning and go to market of new products
Understanding of business requirements of internal functions like sales, engineering and marketing
Understanding of contemporary technologies and their applicability to solve healthcare business problems
Can-do attitude with ability to get things done under minimal supervision and drive results across cross functional teams
Strong written and verbal communication skills, solid presentation skills, and proven ability to run effective meetings
Very strong interpersonal skills with a demonstrated ability to achieve results through influence
Ability to evaluate and prioritize Generative AI use cases based on GenAI capabilities and limitations, aligned with user needs and platform strategy
9+ years of experience in product management in SaaS and/or healthcare industry
Bachelor’s Degree

Nice To Haves

Degree in computer science, technical discipline, or healthcare specialty

Responsibilities

Leading and participating in the development of workforce engagement analytics to support the strategic positioning of Relias solutions in the healthcare market
Influence and align executive stakeholders, sales, marketing, customer success, and engineering on product vision, priorities, and trade-offs.
Partners closely with Data Science, Data Engineering and UX to lead the scoring engine, (analytic dashboards, and alerting capabilities).
Collaborate and partner with other Relias solutions and third-party vendors to define telemetry requirements and establish robust data contracts.
Evaluate partner accelerators that add behavioral signals to the model.
Establish signal taxonomy, lineage, and quality monitoring (freshness, completeness, drift).
Partner closely with Data Science on Model Development & Design, leakage prevention, calibration, bias checks, and ongoing model retraining.
Define evaluation plans and thresholds, publish model cards and change logs, communicate implications and limitations to stakeholders.
Build trust and credibility by balancing customer needs, business goals, and technical feasibility.
Leveraging market sizing (TAM, SAM) and competitive analysis to identify high-value opportunities and use financial models to support investment decisions.
Formulating and testing hypotheses using customer insights, data analysis, and experimentation to drive decision-making.
Lead the discovery process through qualitative and quantitative research to understand customer needs, opportunities, and pain points
Establishing and tracking key business and product metrics such as retention, activation, engagement, and revenue impact.
Analyzing metrics and trends for insights.
Working closely with engineering and UX teams to break down complex problems into iterative solutions and development milestones, balancing short-term execution with long-term strategy
Providing business and market context to the development team
Defining clear, measurable outcomes and ensuring alignment across cross-functional teams
Defining and refining detailed requirements, user stories, and acceptance criteria that ensure clarity and execution alignment
Driving sprint planning, backlog prioritization, and stakeholder alignment to ensure on-time, high-quality delivery
Facilitating and performing demos for both technical and business stakeholders
Creating product documentation including release notes, FAQ’s and Launch Briefs
Partner with Marketing, Sales, and Customer Success to develop commercialization strategies for Relias products, features, and acquisition migrations, ensuring strong adoption and positioning.
Define release criteria, instrumentation plans, and success metrics to ensure product quality and measurable impact.
Conduct post-launch analysis and iteration cycles to continuously improve the product based on real-world performance.
Defining and improving product management best practices for Relias, mentoring teammates
Other duties as assigned.

Benefits

Fantastic health and wellness benefits package
outstanding 401k match
flexible PTO program
generous and inclusive parental leave policy
Relias pays for the employee portion of the monthly healthcare premium
Flexible work environment with onsite and work from home options
Active Employee Resource Groups open to all employees
Comprehensive onboarding program
Growth and career advancement opportunities
Promotes internal mobility and career growth aligned with evolving business needs
Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
Professional development gained from conference attendance and participation in organizations like NC Tech
Onsite 321 Coffee Shop providing free coffee and pastries to employees