Senior Product Manager, Client Management
About The Position
Providers are at the heart of Headway's mission, and the tools they use every day shape both the quality of care patients receive and providers' ability to sustainably run their practice. Some of the biggest administrative drag in a provider's week comes from managing their clients — keeping a calendar current, staying on top of messages, and coordinating scheduling and intake. As a Senior Product Manager, Client Management on our Provider Experience team, you'll own the end-to-end experience of how providers manage communication, scheduling, and intake with their clients — and lead our 0→1 bet on an AI "front desk" that can handle that coordination on the provider's behalf. Done well, your work helps providers spend less time on logistics and more time on care, keeps availability accurate so patients can book and show up, and makes the experience between sessions feel seamless for everyone.
Requirements
- 5+ years of product management experience building and shipping high-craft, user-centric products with complex workflows
- Operate end-to-end — from discovery and strategy through execution and iteration — and thrive in ambiguous, fast-paced environments
- Strong product judgment and UX sensibility, and care deeply about details, edge cases, and experiences users trust
- Data-informed and use qualitative and quantitative insight together to drive decisions
- Strong cross-functional partner who builds alignment and drives momentum without formal authority
Nice To Haves
- Shipped LLM/agentic product features, or worked on messaging, scheduling, or calendar surfaces
Responsibilities
- Problem discovery, solution design, and delivery across calendar/scheduling/availability, patient↔provider messaging, client lists, and client profiles
- The 0→1 strategy and execution for AI/agentic workflows that automate client coordination — defining where automation adds value and where a human stays in the loop
- A clear product strategy and roadmap, translating provider and patient needs into prioritized, high-craft execution
- Success metrics across provider retention, engagement, and patient access — monitoring, iterating, and raising the quality bar for your area
- Tight cross-functional partnership with engineering, design, data, and clinical to ship reliable, intuitive experiences
Benefits
- Equity compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
