Senior Product Manager, Carrier Capabilities

Shippo

19d•$134,000 - $182,000•Remote

About The Position

Shippo is seeking a Senior Product Manager to own the product vision and strategy for Carrier Capabilities. This role involves translating business goals into a prioritized roadmap, defining standardized carrier capabilities, and owning product decisions for carrier API abstractions, configuration models, error standards, and quality requirements. The Senior Product Manager will lead cross-functional delivery for new carrier integrations, major upgrades, and deprecations, and will be responsible for measuring performance indicators for carrier integrations, building visibility into carrier health, and using data to refine priorities. This role requires strong cross-functional leadership, influencing without authority, and excellent communication skills to partner with various teams including Carrier Partnerships, Carrier Operations, Solutions Architecture, and GTM teams.

Requirements

4+ years of Product Management experience, with significant experience owning technical platforms or APIs.
Strong understanding of distributed systems, APIs, and integration patterns.
Proven ability to lead complex, cross‑team initiatives with high ambiguity and high impact.
Excellent written and verbal communication skills, able to influence senior technical and non‑technical stakeholders.

Nice To Haves

Experience with parcel carrier integrations or logistics platforms.
Background in software engineering or other deeply technical roles.
Experience scaling internal platforms used by multiple product teams.

Responsibilities

Own the product vision and strategy for Carrier Capabilities, aligned to Shippo’s growth, reliability, and cost goals.
Translate business goals (revenue growth, retention, carrier expansion) into a prioritized carrier capabilities roadmap.
Define standardized carrier capabilities (e.g., rating, labeling, tracking, billing, configuration) and how they are represented internally.
Own product decisions for carrier API abstractions, configuration models, error standards, and quality requirements.
Review and prioritize new carrier features and API changes, balancing customer value, carrier constraints, and platform health.
Lead cross‑functional delivery for new carrier integrations, major upgrades, and deprecations in partnership with engineering and technical program management.
Support incident response and post‑mortems to ensure carrier issues result in durable product improvements.
Measure performance indicators for carrier integrations, including quality, reliability, upgrade cadence, and operational cost.
Build visibility into carrier health, coverage gaps, and capability maturity to inform roadmap and investment decisions.
Use data, customer feedback, and operational insights to continuously refine priorities.
Partner closely with Carrier Partnerships, Carrier Operations, Solutions Architecture, and GTM teams to ensure alignment from contract to production.
Serve as the primary product counterpart for senior stakeholders on carrier‑related initiatives.
Influence without authority across multiple product and engineering teams to drive alignment on shared goals.
Be a simplifier. Your communication is a craft that lets you right-size the message for any audience.

Benefits

Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents)
Pets coverage
Take-as-much-as-you-need vacation policy
Flexible working hours
One week-long company wide winter slow down
3 Volunteer Days Off (VTOs)
WFH stipend to set up your home office
Charity donation match up to $100
Dedicated programs, coaching, tools, and resources for your professional and career growth
Individual learning stipend for your personal and focused growth
Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings