Senior Product Manager, Business Customer Journey & Delivery

U.S. Bank • Minneapolis, MN

5d • $133,365 - $156,900 • Hybrid

About The Position

We are seeking a Senior Product Manager to lead a Manage U.S. Bank Accounts journey team within Business Banking, with primary responsibility for owning and delivering digital experiences for small business clients. The Senior Product Manager will lead a cross-functional team across product, engineering, design, agile, risk, and content to deliver measurable customer and business outcomes. The role requires strong product judgement, disciplined discovery and requirements elicitation, strategic prioritization, and the ability to influence effectively across internal partners and external stakeholders.

Requirements

• Product Management experience
• 5+ years of product management experience, preferably in digital products, digital user experience, and/or customer experience
• Experience building digital products in an Agile environment, preferably both desktop and native mobile applications.
• A strategic mindset with the ability to connect dots across business, technology, and customer needs.
• Demonstrated ability to lead across disciplines, influence without formal authority, and communicate clearly with stakeholders at multiple levels.
• Technical fluency to partner effectively with architecture and engineering on feasibility, sequencing, workflows, and delivery tradeoffs.
• Intermediate-to-strong knowledge of UX practices, core development components, and testing practices involved in digital delivery.
• Experience managing product metrics and operating effectively in a regulated or risk-managed environment.
• Familiarity with core banking products (deposits, cards, lending).

Responsibilities

• Lead planning for discovery cycles, ensuring partner teams (research, design, engineering, product partners, etc.) understand the scope and understand the goals. This includes workshops and journey mapping sessions.
• Create and manage requirements, refine scope, and define product metrics to improve journey engagement, adoption, and retention.
• Lead cross-functional execution across agile, engineering, design, testing, and risk to deliver iterative improvements with measurable customer and business impact. This includes confident decision-making on scope and tradeoffs.
• Proactively identify and engage dependent teams involved in delivery success, including business line stakeholders, other digital teams, change management, go-to-market, and banker engagement.
• Use product expertise to engage across teams and Journeys, anticipate challenges, and seek areas of collaboration.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed