Senior Product Manager, AI

Caribou

1d•$150,000 - $180,000•Hybrid

About The Position

Caribou is seeking a Senior Product Manager to lead the development of next-generation products for home care organizations, caregivers, and patients. The company's product suite has grown to include Rewards and new agentic products for shift booking, EVV reminders, and customer support. This role offers the opportunity to own and scale promising products, working at the intersection of AI, healthcare, and workforce technology with significant autonomy and direct user access. The Senior Product Manager will collaborate with various teams to define product strategy, measure success, and drive continuous improvement.

Requirements

5+ years of product management experience, ideally building and scaling B2B SaaS products in a fast-paced environment.
Hands-on experience building and deploying agentic or AI-powered products into production.
Understanding of what it takes to move beyond prototypes and deliver reliable user value.
Strong technical foundation and ability to work deeply with engineers.
Ability to understand technical tradeoffs.
Experience using modern AI development tools such as Claude to prototype and explore ideas.
Experience working in a fast-moving AI product environment.
Demonstrated success taking products or meaningful features from 0→1 and iterating based on real-world usage and outcomes.
Experience using product data, customer insights, and experimentation to drive measurable improvements.
Strong product judgment and ability to balance user needs, technical constraints, speed, and commercial impact.
Adaptable, scrappy, entrepreneurial mindset; comfortable operating with ambiguity and making decisions with imperfect information.
Excellent communication and collaboration skills.
Genuine empathy for customers and end users.

Nice To Haves

Experience building B2B2C products where both the customer and end-user experience matter.
Experience building products with high-frequency end-user engagement, such as workforce technology, HR tech, consumer/mobile applications, or gaming.
Experience with loyalty, rewards, or recognition products.
Experience in home care, healthcare, or workforce technology.

Responsibilities

Define and own the end-to-end experience for the voice staffing agent, including coordinator-facing and caregiver-facing interactions, system prompts, guardrails, and evaluation metrics.
Manage the agent portfolio, including EVV support, clock-in reminders, and new agentic surfaces that leverage AI to reduce coordinator workload.
Address reliability as a product challenge by defining evaluation methodologies, failure taxonomies, and criteria for expansion.
Define clear product success metrics and drive improvements in end-user adoption, engagement, customer ROI, and business outcomes.
Own product roadmaps, priorities, key milestones, and release schedules, balancing customer needs, technical considerations, and company strategy.
Build and iterate on agentic product experiences, identifying opportunities for AI to improve workflows and deliver value.
Collaborate closely with Engineering in a fast-paced AI product environment, utilizing modern AI tools for prototyping and development.
Develop a deep understanding of users through research, customer conversations, product data, and feedback.
Prioritize experiments and features based on customer feedback, data, business impact, and strategic goals.
Partner with Engineering, Data, Design, Customer Success, and Marketing to deliver high-quality products.
Use data and analytics to understand product performance, identify opportunities, and drive improvements.
Support go-to-market strategies for new products and features.
Connect the product roadmap to broader business and revenue goals while focusing on customer value.
Continuously evaluate market developments, customer needs, and emerging AI capabilities to identify new product opportunities.