Senior Product Manager, AI (eCommerce)
About The Position
Are you driven by data, measurable results, and continuous improvement? Do you excel in high-performance environments where speed, accountability, and innovation define success? If you’re ready to help shape the future of ecommerce technology, Cymax Group Technologies wants you on our team. At Cymax Group Technologies, we enable leading brands and retailers to compete and win in the digital marketplace through advanced technology, data-driven insights, and optimized logistics. We are a tech-enabled brand accelerator operating in home, lifestyle, and adjacent categories. Our proprietary platforms—Channel Gate and Freight Club—combine automation, AI, and more than two decades of ecommerce expertise to streamline multi-channel selling, increase operational efficiency, and drive scalable growth. We support hundreds of partners across North America, helping them navigate and outperform within complex marketplaces such as Amazon, Walmart, Wayfair, and others. Our focus is simple: deliver performance, remove friction, and create sustainable competitive advantage for our partners. Recognized as one of Canada’s fastest-growing technology companies, Cymax Group fosters a high-performance culture built on grit, agility, and accountability—where we take ownership, use data to drive clear decisions, think strategically while executing with precision, and consistently raise the bar to deliver results today that position us for tomorrow. The Role We are seeking a Senior Product Manager, AI, an AI Product Leader, to define and execute Cymax Group’s AI product strategy. This role combines deep AI fluency with strong product management discipline. You will identify high-impact AI opportunities, translate business needs into scalable AI-powered solutions, and lead cross-functional teams to bring those solutions into production. This is a hands-on AI product leadership role focused on building production-grade AI systems that drive measurable revenue, margin expansion, and operational leverage. You will operate at the intersection of data science, engineering, and commercial strategy — transforming proprietary data into defensible AI capabilities.
Requirements
- 5+ years in Product Management, with significant experience in AI/ML-driven products
- Proven track record launching and scaling AI products in production environments
- Strong understanding of machine learning fundamentals (supervised/unsupervised learning, NLP, recommender systems, forecasting, optimization)
- Experience working closely with data scientists and ML engineers
- Ability to evaluate model performance and trade-offs beyond surface-level metrics
- Strong business acumen — able to tie AI initiatives directly to revenue or efficiency outcomes
- Experience embedding AI into workflows to drive adoption (not just shipping features)
Nice To Haves
- Experience implementing generative AI in commercial environments
- Experience with personalization, dynamic pricing, or recommendation systems
- Familiarity with experimentation frameworks (A/B testing, causal inference)
- Prior experience building AI roadmaps from 0→1
Responsibilities
- Define Cymax Group’s AI product strategy aligned with company growth objectives
- Identify high-impact use cases across pricing, merchandising, logistics, personalization, supply chain, demand forecasting, content generation, customer support, and B2B enablement
- Prioritize initiatives based on ROI, feasibility, and scalability
- Own the full product lifecycle for AI initiatives: discovery, validation, roadmap, build, launch, iteration
- Translate business problems into structured ML/AI product requirements
- Partner with Data Science, Engineering, Analytics, and Business teams to deliver production-grade AI systems
- Ensure models are measurable, monitored, and continuously optimized
- Define clear KPIs for AI products (revenue lift, margin improvement, conversion rate, cost reduction, automation efficiency)
- Quantify business cases and forecast impact before development
- Ensure AI solutions are scalable, maintainable, and embedded into workflows
- Establish best practices for model governance, evaluation, bias mitigation, and data privacy
- Ensure alignment with company standards, compliance, and ethical AI principles
- Act as the bridge between technical teams and executive stakeholders
- Communicate complex AI concepts in clear, business-oriented language
- Influence roadmap prioritization at the leadership level
- Identify high-impact Gen AI use cases (content generation, catalog enrichment, pricing insights, customer support automation, supplier copilots)
- Build human-in-the-loop systems with feedback loops
- Design hallucination mitigation and trust frameworks
- Explore agentic workflows to automate multi-step commerce operations
Benefits
- Health and wellness support for our team members and their families including an employee assistance program
- 100% paid health and dental benefits in Canada
- Paid time off
- Easy access to online and phone-based counselling services
- And a hybrid-first flexible work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
