Senior Product Manager, AI Automation

Adobe•San Jose, CA

1d•$125,800 - $239,725

About The Position

We’re looking for a Senior Product Manager to join Adobe’s Experience and Engagement team to help craft the future of intelligent customer support. In this role, you will spearhead the evolution of the self-service experience by developing agentic AI solutions that move beyond static automation. You will lead the development of intelligent agents capable of reasoning, leveraging real-time customer context to deliver seamless, intuitive, and highly personalized resolutions at global scale. You will evangelize high-impact product initiatives from strategy through execution, working closely with business, data, design, and engineering teams to define the vision, prioritize efforts and deliver relevant outcomes for our customers and business.

Requirements

Bachelor's degree or equivalent with 7+ years of product management experience.
Expertise in the customer support domain, ideally building AI/ML -powered products.
Deep customer appreciation, with a passion for solving real user problems!
Experience leading zero to products as well as scaling mature products.
Strong technical foresight, with a background in platform and systems thinking.
Excellent communication, collaboration and influencing skills across technical and non-technical teams.
A bias for action and the ability to disambiguate problems setting clear direction for the team.
Data-informed ideas, with experience using metrics to guide decision making and measuring success.
A builder’s mentality – pushing the boundaries of innovation while delivering business impact!

Nice To Haves

MBA preferred.

Responsibilities

Define product strategy, roadmap and execution for your area.
Bring insights and industry trends to improve the product experience.
Translate customer needs and business goals into clear, actionable requirements.
Use data and insights to influence product decisions and our measures of success.
Partner closely with engineering and design to deliver high-quality products at scale.
Champion cross-functional alignment and collaboration with partners across the organization.
Be a strong voice for the customer in all product decisions.