Senior Product Manager, AI and Workplace Automation

Klaviyo•Boston, MA

22h

About The Position

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. At Klaviyo, we are building the future of employee experience through intelligent AI, automation, and seamless system integration. The ARIA (Applications, Resources, Intelligence, and Automations) team develops the tools that help employees move faster, work smarter, and spend more time on high-impact work. As Klaviyo continues to scale, the need for AI-powered workflows and connected internal systems has never been greater. We are looking for a Senior Product Manager to define and execute the product strategy for our employee-facing AI and automation platform. You will report into the Director of AI and App Engineering and ….

Requirements

5+ years of product management experience, with a strong focus on enterprise software, internal tools, or employee-facing products.
Proven experience building or owning automation, workflow, or integration products such as Workato, Zapier, Make, or custom API integrations.
Experience working with or productizing AI and ML capabilities, including LLM-based tools, AI assistants, or intelligent automation systems.
Demonstrated ability to partner cross-functionally with Engineering, IT, People, and Business Operations stakeholders.
Deep experience translating ambiguous operational problems into clear, actionable product requirements.
Data-driven mindset with the ability to define, measure, and communicate product impact in business terms.
Expertise in enterprise tool ecosystems with strong working knowledge of Slack, Workday, Jira, Salesforce, and similar platforms.

Responsibilities

Own the product strategy and roadmap for the ARIA platform: Define how Klaviyo employees interact with AI-powered tools that automate workflows, surface insights, and reduce manual overhead across the organization.
Build and scale employee-facing automation workflows: Identify high-impact automation opportunities across Finance, People, Engineering, and Sales and ship scalable solutions using AI, APIs, and integration platforms.
Drive AI-powered integrations across the internal tool stack: Lead the integration strategy between key systems such as HRIS, ticketing, messaging, and knowledge management to create seamless employee experiences.
Partner with IT and Business Operations: Translate complex operational needs into well-scoped, technically feasible product solutions with a clear focus on employee productivity and satisfaction.
Champion AI adoption across the organization: Define and execute a responsible strategy for introducing AI tools to employees including change management, enablement, and governance frameworks.
Establish and track product metrics: Define success metrics for employee automation and AI products, reporting regularly on adoption, time saved, and measurable business impact.
Collaborate with Security and Compliance: Ensure AI tools and integrations meet security, privacy, and compliance standards, especially when handling sensitive employee data.
Evaluate new AI vendors and platforms: Lead build vs. buy decisions for automation capabilities, developing a vendor strategy that balances speed, cost, and control.
Serve as an internal product evangelist for AI: Partner across teams to identify the next frontier of employee-facing automation and help Klaviyo stay at the cutting edge of enterprise AI adoption.
Define the long-term employee AI experience vision: Create a compelling product vision for how AI will transform work at Klaviyo over the next 2-3 years, aligning stakeholders and driving investment decisions.