Senior Product Manager, AI Agents

ShopMy

3d•$150,000 - $225,000•Onsite

About The Position

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations. ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you. About the Role We are looking for a Product Manager for our AI agents. ShopMy is building a growing fleet of agents that do real work for internal teams and external clients, from brands and creators to the people who support them. As these agents move toward improving from their own track record, someone has to own what each agent is for and keep it pointed at useful work. That is you. In this role you sit between the people an agent serves and the agentic system itself. You deeply understand the client's need, whether that client is an internal team or an external brand or creator, and you translate that need into concrete demands on the agents: how they should behave, how they delegate, what good output looks like, and where their boundaries sit. You work closely with the teams and clients each agent serves, along with product and engineering, turning recurring evidence from real runs into a system that gets measurably better over time.

Requirements

3+ years in product management, or a closely related role where you owned a product, workflow, or service against real customer needs
A keen understanding of business processes and strong business judgment: you can reason about where the leverage and the ROI are, and focus the agents there
A track record of deeply understanding customers, internal or external, and turning their needs into clear requirements others can act on
An evidence-driven, analytical mindset, with the patience and attention to detail to read run histories, spot recurring patterns, and prioritize by impact
Enough technical fluency to prototype, evaluate, and go deep with engineers on agent design and reliability; you do not need to be a software engineer, but you cannot be hands-off
Real comfort operating independently amid ambiguity, in a role and a system that are both still being built
Bachelor's degree or equivalent practical experience

Nice To Haves

Experience working in high-growth startups or fast-paced product environments
Hands-on experience building, prompting, or evaluating LLM agents
Familiarity with eval frameworks or LLM-as-judge systems
Background in consulting or strategic business operations
Background in the creator economy, influencer or affiliate marketing, or e-commerce
Experience working directly with brands or creators as clients

Responsibilities

Deep dive with customer teams to deeply understand their processes and problems, and decide and prioritize where to plug in agents for the greatest impact
Own and deeply understand the customer need behind each agent, whether the client is an internal team or an external brand or creator, and convert it into clear requirements and priorities for the agents
Garden agents against that need: watch for recurring gaps, quality drift, confusing delegation, weak eval coverage, and agents being stretched beyond their shape
Own prompt and document quality, delegation shape, locked instructions, and agent boundaries for your agents with a high bar for precision
Help shape the agentic orchestration system itself, not just the individual agents: spot flaws, friction, and missing capabilities in how agents are coordinated, and act as a product driver for where the system should go next
Triage the improvement queue: act on the agent-side changes you own, route tool and capability gaps to engineering, and route product ambiguity to product owners
Partner with the people an agent serves, along with product and engineering, so every agent has the right scope, knowledge, and tools to succeed, without taking over their domains