Senior Product Manager, Access & Identity

Patreon • San Francisco, CA

2d • Hybrid

About The Position

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: $10 billion+ generated by creators since Patreon's inception 100 million+ free memberships for fans who may not be ready to pay just yet, and 25 million+ paid memberships on Patreon today. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Product Manager, Access & Identity to support our mission. This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model. About the Team The Access & Identity team protects millions of user accounts from compromise, secures billions of dollars in creator earnings, and ensures that Patreon exceeds all standards for handling private data and account security. Collectively, these systems are critical to how Patreon builds and maintains trusts with creators and fans. About the Role Patreon is looking for a Product Manager, Access & Identity to own the strategy and execution of our identity and access management capabilities. In this role, you'll lead critical initiatives across account integrity, fraud prevention, and regulatory compliance. You'll build defenses against account takeovers, ship self-resolution account recovery flows, and leverage AI-powered systems for authentication and identity verification to protect our community at scale. This person will also lead our Anti-Money Laundering and KYC/KYB efforts, which rely on accurate identity information for each of our creators. Your work will directly impact creator trust, reduce fraud loss, and ensure Patreon meets evolving regulatory requirements.

Requirements

• 6+ years of product management experience, with deep expertise in identity, access management, fraud prevention, or security
• Proven track record of delivering complex, cross-functional initiatives from strategy through execution
• Experience building or integrating identity verification, fraud detection, KYC/AML systems, or authentication flows
• Strong technical foundation with the ability to collaborate effectively with engineering teams and make informed technical tradeoffs
• Comfort working with data science, ML-driven systems, and risk scoring models
• Exceptional communication skills and ability to influence across product, engineering, design, legal, and compliance organizations
• Ability to balance competing priorities: security vs. user experience, compliance requirements vs. product velocity, innovation vs. technical debt

Nice To Haves

• Bachelor's degree in Computer Science, Engineering, or related field preferred

Responsibilities

• Drive Patreon’s Access & Identity Strategy
• Own the roadmap for Patreon's KYC (Know Your Customer) and KYB (Know Your Business) programs, ensuring we meet AML requirements and support tax reporting
• Ship self-serve account recovery flows, new login alerts and other systems that empower users to protect themselves
• Lead efforts to ensure user identity data and related PII are properly tagged and gated by appropriate data privacy controls, internally and externally
• Build Defenses Against Account Takeovers
• Improve detection and observability across auth, sessions, and sensitive actions (payouts, password changes); Partner with Fraud Ops on better tooling and automated controls
• Reduce ATO-related monetary loss through strategic deployment of step-up authentication, device fingerprinting, and risk-based friction
• Communicate & Influence
• Define success metrics and KPIs—from ATO loss rates to authentication success rates—and use data to drive continuous improvement
• Create clarity across Product, Engineering, Design, Legal and Ops by articulating decisions, tradeoffs, and rationale in simple, compelling narratives
• Partner with GTM teams to understand fraud patterns and compliance needs, translating them into product improvements

Benefits

• Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees