Senior Product Line Manager – Medicare Advantage

Blue Cross and Blue Shield of North Carolina • Durham, NC

23h • Hybrid

About The Position

Responsible for the supporting the management of the product lifecycle from project definition/scope through implementation. Works with internal and external partners and one or more teams to identify product features and enhancements to new and existing products, services, and tools, and well as production fixes. Guides and supports teams by helping to define the vision for a release, recommending the priority and details of features to build, accepting features after satisfactory demonstration of development and testing, and providing assistance sequencing features for implementation releases. At Blue Cross NC, we’re making health care better for all – by listening deeply, challenging what’s possible, and putting care at the heart of everything we do. Join a purpose driven team where ideas spark change, growth is encouraged, collaboration fuels impact, and you’re supported with flexibility and trust to do meaningful work.

Requirements

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in related field. In lieu of degree, 7+ years of experience in related field.
• Excellent communication (verbal and written), presentation, and active listening skills
• Excellent PC skills (e.g., MS Office Suite, MS Project, Visio/draw.io)
• Ability to manage multiple projects effectively and prioritize activities to meet deliverable dates and/or changing priorities
• Strong negotiation, problem-solving, decision-making, and influencing skills to work with people across the enterprise, garnering input and buy-in.

Nice To Haves

• Prior experience working on Medicare Advantage product development, strongly preferred
• Familiarity with CMS lifecycle and Medicare, Med Sub, and employer group plans
• Previous work experience in health insurance or healthcare industry with multi-faceted knowledge of delivery systems as evidenced by at least 3 years of direct work experience as a Product Developer or Associate, Business Analyst, Business Systems Analyst, Business Solutions Architect, Project/Program Manager, and/or Product Owner is strongly preferred

Responsibilities

• Serves vital role in the product design process prior to project initiation; serves as a subject matter consultant for assistance in vetting product design concepts, communicating potential enterprise impacts in relation to the design and helps to continuously improve the design through to completion
• Works cross-functionally with impacted business areas to ensure that product launches effectively, including the appropriate training, sales support, communications, and product positioning
• Partners with the project team and stakeholders to support the definition and subsequent creation of the product and/or platform roadmap, definition of scope, participation in estimation efforts, and prioritization of functionality
• Coordinates identification and reporting of quality, compliance, and delivery progress, assists in finding answers to technical questions on the domain, and recommends corrective action as required to assist business stakeholders and the project team
• Develops requirements, user stories, and acceptance criteria to confirm alignment with product vision
• Communicates with team members and managers on upcoming needs for specific resources, delivery timing, and constraints based on user story prioritization and solution/impact analyst recommendations
• Assesses overall impact of change requests, updates the product vision, and makes roadmap / prioritization adjustments. Coordinates with the project team to ensure change control and change management procedures are followed as they relate to scope and requirements
• Post release, responsible for tracking and reporting on whether the envisioned business value is realized
• Assists with the identification of methodology challenges and recommends solutions for continuously evolving Agile at Blue Cross NC

Benefits

• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Senior