Senior Product Filing Analyst (Remote)

Hanover Insurance Group•Worcester, MA

5d•Remote

About The Position

Participates in product form and rate development and maintenance to ensure Hanover has the capacity and capability to deliver quality, competitive products to our customers. Executes product strategy in collaboration with Business Units, Operations, IT Systems, Underwriting, Legal, Claims, Actuarial, and Compliance. Utilizes a working understanding of products, operations, and processes to support form formatting, prepare filings, and manage objections and approvals. Coordinates system automation requests for filed products. Supports filings for projects, maintenance, and compliance activities.

Requirements

2-5 years of Underwriting, Regulatory/Compliance, or Claims experience, plus an additional 2+ years Product Analyst or Filing Analyst experience.
Solid knowledge of MS Word and Excel, Adobe Acrobat.
Working knowledge of rate and form circulars issued by rating bureaus and research tools.
Excellent verbal and written communication skills.
Self-directed with the ability to prioritize multiple projects and work efficiently against deadlines.
Must be able to support multiple assignments while remaining focused and organized.
Ability to work in a team environment.

Nice To Haves

Bachelor’s degree or equivalent work experience in a related field.
CPCU, RPLU, CIC or other insurance industry designations preferred (may be in progress).
Working knowledge of SharePoint, SERFF and Tracker a plus.

Responsibilities

Performs work in support of multiple initiatives, lines of business and/or products.
Researches filing requirements and develops filing strategy; provides insight and guidance for highly regulated states or complex filings.
Prepares filing packages by thoroughly investigating and researching multiple resources and tools to meet filing requirements.
Coordinates with filing vendors, if applicable.
Maintains communications with project team constituents to keep them updated of the filing status, ensuring project team constituents are on all appropriate notifications from compliance partners.
Manages objection responses on a priority basis, coordinating information from Product Management and Actuarial as needed to respond to insurance department inquiries/objections within the required timeframe.
Manages approval notices on a priority basis.
Compiles final approval form/rule/rate requirements and distributes to all parties involved within the required timeframe.
Understands implications a change has to other aspects of the filing or coverage and provides consultation.
Positively represents Product to regulatory officials to expedite successful resolution of compliance/filing issues.
Maintains database of Regulatory Concerns and/or Knowledge and Language Library by Line.
Participates in special research, audit, and compliance projects as requested.
Supports moderately complex changes including ISO and proprietary based changes.
Coordinates with business partners to develop complete filing packages.
Prepares complex filing packages by thoroughly investigating and researching multiple resources and tools to meet filing requirements, acquiring peer review and approval prior to submission.
Coordinates with Actuarial and Legal where appropriate.
Coordinates objection response across departments.
Provides expertise and judgment to know when to push back on objections and how to respond appropriately.
Understands implications a change has to other aspects of the filing or coverage.
Assists in driving projects and/or key initiatives as delegated.
Identifies opportunities to improve productivity, quality, and speed to market.
Responsible for reviews and approval of filing packages submitted by less experienced filing analysts and review of peer's filing packages.
Increases knowledge of historical filings and external resources to research and respond.
Coaches, mentors, and trains others.
Supports Filing & Regulatory Best Practices coordination, documentation, assessments, and improvement ideas.
Supports centralized Product processes, including Intake Coordination, Product Filing Quality Reviews, Self-Audits, KPIs and Metrics Coordination and Reporting, Forms Knowledge Base, Language Library, Product Availability Matrix, and other Product Forms and Rules Updates.
Supports Filing and Regulatory Training and Assimilation activities.