Senior Product Designer

Loblaw Companies Limited•Toronto, ON

6d•CA$100,000 - CA$132,000•Onsite

About The Position

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started. As the Senior Product Designer, Buy Domain, you will be responsible for partnering with Product, Tech and Research. You will focus on new features and optimizations for cart, checkout, and fulfillment options for the platform that powers eCommerce for Loblaw’s grocery banners (PC Express), Shoppers Drug Mart and Joe Fresh, reaching millions of Canadians weekly. Reporting to the Director of Product Design on a team of three designers, you’ll create solutions that improve checkout conversion by elevating and standardizing the cart and checkout experiences, maximizing customer value and introducing more ways to buy. You will work in a collaborative environment with a fantastic culture, partnering with team members across the organization to contribute to the overall success of Loblaw Digital and better outcomes for our customers.

Requirements

5+ years of experience working as a designer on cross-functional teams releasing consumer experiences or enterprise products
A portfolio with recent case studies that demonstrates: Beautiful, accessible, scalable digital experiences that you have shipped.
Your experience working in a cross-functional team in an agile environment working closely with Product, Tech and Design peers.
Your approaches to problem framing and solutioning while balancing stakeholder needs and technical constraints.
Your ability to use design as a tool to uncover what questions to ask, what solutions to explore, and how to define and measure success.
How you currently use AI tools and AI-powered workflows in your design work.
The key performance indicators you used to measure the effectiveness of your solutions.
How you have contributed to the design practice and/or team culture at an organization.
Experience collaborating with analysts and researchers to interpret analytics data and qualitative customer feedback.

Responsibilities

Problem Discovery, Definition & Goal Setting: You’ll collaborate with your team to ensure that problems, initiatives, and outcomes are well-defined and documented based on objective data. You’ll facilitate workshops to reach team alignment.
AI-fluent Design Practice: You use AI as part of your design toolkit to accelerate delivery, synthesize inputs, explore ideas, and improve the quality of your work. You experiment with emerging tools while applying sound judgment, product taste and design craft.
Interaction Design: You know when and why to apply interaction design processes to achieve the right outcomes. Your focus will be on the interplay between words, visuals, space, time, and behaviours of digital user interfaces.
Art Direction & Visual Design: You’ll design the high-fidelity interfaces that we build. You understand how to convey visual personality, tone, look and feel, and the level of polish that is appropriate to your product and brand.
Design Systems Thinking: You’ll ensure that design solutions use and strengthen the team’s design system. You’ll identify undefined or inconsistent patterns and propose scalable solutions.
Design Research, Validation & Iteration: You’ll have access to existing data and research as well as the mandate to identify when primary research is needed. You’ll leverage a range of mixed-methods research tools and data to improve your work. You’ll track the performance of your work post-launch and continue to optimize based on data.
Inclusive Design: You’ll ensure that our digital products can be experienced by everyone, reflecting the diversity of the communities we serve. You have an applied understanding of AODA design requirements and can apply knowledge of inclusive design ‘grey areas’ that may not be legal requirements, but improve our digital products for everyone.