Senior Product Designer, Marketing Tools

Toast

14h•$125,000 - $254,000•Hybrid

About The Position

Toast is hiring a Senior Product Designer to own the design of its Marketing Tools—the surfaces restaurants use to reach guests, run campaigns, and understand performance. The work will form a foundation for agentic marketing products, with tools increasingly operated by or alongside AI agents. The goal is to create consumer-grade experiences that help busy restaurant operators achieve results without needing marketing expertise or a manual. The role is part of the Guest Design team, covering Digital Storefront, Marketing, and related agentic surfaces. The designer will partner with a product manager, an engineering lead, and designers working on CRM, Websites, Online Ordering, and agentic products. They will set product direction rather than work from a predetermined specification and help define how success is measured. This is a growth opportunity to reshape a mature set of tools for an agent-assisted future, with exposure to senior design and product leadership. The role may be remote in the United States, preferably on the East Coast, or hybrid in Boston or New York. The team collaborates across U.S. and Ireland time zones, with occasional travel for team and planning sessions.

Requirements

At least 5 years of experience in a product design role.
A portfolio demonstrating end-to-end ownership of shipped work.
Experience redesigning mature product lines, not only launching new products.
Strong systems thinking and the ability to design coherent experiences across multiple tools, workflows, and entry points.
Fluency in Figma and comfort prototyping with AI tools to test ideas quickly.
Experience working with product managers and engineers in a triad, and conducting independent research.
A record of using data, such as usage, funnel, or experiment results, to make and defend design decisions.
Experience with B2B or SMB products; marketing, CRM, or growth experience is ideal.

Nice To Haves

Experience designing AI-assisted or agentic workflows.
Background in marketing automation, email/SMS, loyalty, or advertising products.
Restaurant, hospitality, or small business industry experience.
Experience mentoring other designers.

Responsibilities

Own the design of Toast’s Marketing Tools, which restaurants use to reach guests, run campaigns, and understand what is working.
Set direction for Marketing Tools rather than simply executing to a specification.
Design a coherent experience across tools, workflows, and entry points, including experiences intended to work alongside AI agents.
Partner with a product manager, engineering lead, and designers working across CRM, Websites, Online Ordering, and agentic teams.
Help shape how the team measures whether its work is succeeding.
Conduct independent research and use data such as usage, funnel, or experiment results to make and defend design decisions.
Contribute to the design team by offering help and guidance to collaborators and continually developing relevant technical skills.