Senior Product Designer

Zendesk•San Francisco, CA

1d•Hybrid

About The Position

At Zendesk, we create software that powers exceptional customer service. Our easy-to-use & AI powered tools enable support teams to resolve issues quickly and efficiently. By keeping the customer at the center of the experience, our products help businesses to build personal connections and deliver seamless support across multiple channels—like email, chat, social media, and phone. Who we’re looking for We’re looking for a Senior Product Designer to join our Employee Services team and help shape intuitive, scalable experiences that empower employees and streamline how work gets done. In this role, you’ll design solutions that simplify complexity, reduce friction, and bring clarity to every interaction. You’ll collaborate closely with product managers, engineers, and cross-functional partners to define challenges, explore possibilities, and deliver impactful designs that drive efficiency across the organization. We’re especially interested in someone with experience designing for enterprise SaaS platforms and familiarity with IT Service Management (ITSM) or HR Service Management (HRSM) solutions. A strong understanding of enterprise workflows and employee-focused experiences will set you up for success.

Requirements

5+ years of product design experience with a strong portfolio showing growth-focused work
Deep experience working on product-led growth in SaaS platforms, especially B2B or enterprise tools
Exposure to ITAM, CRM, HRIS, or other employee experience technologies.
Strong expertise in interaction design, information architecture, and systems thinking.
Proficiency in Figma, prototyping tools, and usability testing methods.
Ability to navigate complexity and create scalable, user-friendly solutions.

Nice To Haves

Experience designing for enterprise SaaS platforms
Familiarity with IT Service Management (ITSM) or HR Service Management (HRSM) solutions
Strong understanding of enterprise workflows and employee-focused experiences

Responsibilities

Define and refine user journeys for employees, managers, and service teams.
Create scalable UI patterns for service discovery, request submission, and fulfillment tracking.
Design and prototype interactions between self-service, knowledge bases, AI-driven recommendations, and workflows.
Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life.
Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real-world processes.