Senior Product Designer

Staples Inc.•Richmond Hill, ON

10d

About The Position

The Senior Product Designer is responsible for delivering solutions to specific, scoped problem statements and managing cross-functional peers. This role involves driving execution, formulating multiple solutions, and validating approaches with management. The designer will convey ideas clearly, break down complex findings, and leverage an MVP approach while considering foundational needs and scalability. Key responsibilities include identifying and troubleshooting issues, escalating as appropriate, and proactively identifying additional analytical needs. The role requires partnering with the product team in discovery, advocating for customers by understanding their needs, and collaborating with UX research and analytics teams to inform decisions and identify trends. The Senior Product Designer will guide the end-to-end iterative design process using various research methods to achieve human-centered design solutions, provide guidance on design rationale and user-centered practices, and recommend solutions based on business implications. They will also support strategic initiatives, lead the design and delivery of creative assets, and ensure design consistency.

Requirements

Requires a college or university degree in Industrial Design, Product Design, Human Computer Interaction, or related field.
A hands-on designer that is proficient in user research techniques, interaction design, visual design, and usability testing.
Data-driven and use quantitative as well as qualitative data sources to inform your design decisions.
Have an understanding in Lean and Agile practices.
3+ years of relevant work experience, for example as a Product Designer, UX Designer, etc.

Responsibilities

Delivers results toward business KPIs and OKRs (objectives and key results) when executing against an initiative.
Formulates multiple solutions to a given problem and recommends an effective course of action, validating the approach with their manager.
Conveys ideas and insights in a clear and concise manner, breaking down complex findings into concise and digestible concepts.
Independently leverages a determined, MVP approach when appropriate, while keeping in mind foundational needs and scalability.
Identifies issues within scope of work, efficiently troubleshoots root cause, takes corrective action, and escalates as appropriate.
Asks questions and identifies additional needs, analytical or other, beyond initial assignment.
Partner with the product team in the product discovery process. Advocate for our customers by understanding their needs, nuances, and root causes of their problems.
Work with UX research and analytics teams to inform decision-making and identify emerging issues and trends.
Guide the end-to-end iterative design process and use design research, job stories, journey mapping, content modelling to achieve human-centred design solutions
Provide advice and guidance on design rationale, user experience perspective, and user-centred design practices.
Recommends and implements solutions based on analysis of issues and implications for the business.
Support the execution of strategic initiatives in collaboration with internal and external stakeholders
Lead the design and delivery of design deliverables and creative assets
Supports the development and creates design consistency