Senior Product Designer, Member App

9amHealth

2d•Remote

About The Position

9amHealth is seeking a Senior Product Designer to lead the design of their member app, which serves as the daily interface for individuals managing chronic conditions like diabetes, blood pressure, cholesterol, and weight. This role involves designing the user interface, interactions, and overall experience of the app. The member app is deeply integrated with a proprietary EMR system, meaning user actions and displayed data have direct implications for the clinical team. While the focus is on the consumer-facing aspects, a strong understanding of the backend clinical workflows is essential. This is a senior individual contributor position reporting to the Head of Design, working within a product squad comprising a product manager, engineers, and QA. The role requires overlap with teams in both San Diego and Vienna, and is based in EST.

Requirements

A designer who has owned a consumer product end to end.
You've carried a real member-facing product from an ambiguous problem to a shipped outcome with measurable results.
You can point to what you shipped, what you deliberately left out, and what you'd do differently now.
You are fluent with modern design tooling, and that fluency includes the AI-assisted tools (Cursor, v0, Claude, Lovable, and the like) that have reshaped how senior designers work in the past two years.
You have opinions about when their output is worth keeping and when it isn't.
You know how to run research and turn it into decisions. Not just user interviews for their own sake, research that changes what you build or gives you the confidence to stay the course.
You're comfortable designing in ambiguity. You can move fast without a complete brief, make defensible calls with incomplete information, and course-correct without drama when new data arrives.
Strong written communication. The kind of designer who can defend a decision in two sentences and knows the difference between a tradeoff and an excuse.

Nice To Haves

You've shipped clinician-facing tooling or worked with an internally built EMR at a digital health company.
The member app is your primary surface, but you'll collaborate with the designers working on our EMR side, and that context raises the ceiling on what you can contribute.
If you don't have that background, tell us how you think about designing consumer products that sit on top of operational systems.

Responsibilities

Own the member app end to end: flows, surfaces, interaction patterns, visual system.
Move from idea to working prototype in hours rather than sprints, using whatever tooling gets you there, including the AI-assisted tools that now sit in most senior designers' workflows.
Stay close to our members, run research to understand what's working, where they're dropping off, and what moments in their journey matter most to get right.
Build and maintain the design system your teammates rely on, and that our AI tooling can consume reliably.
Partner closely with the clinicians, coaches, and care coordinators who use our EMR, so your consumer-side decisions improve their workload rather than adding to it.
Make the hard tradeoffs where member clarity, clinician workload, and business economics pull in different directions, and write the reasoning down so the team can hold you to it later.