Senior Product Designer (UI/UX)

Urban Ridge Supplies•New York, NY

17h

About The Position

Uniti is seeking a Senior Product Designer to own and elevate end-to-end design across its products. Uniti’s platform enables customers to configure, monitor, and operate AI agents across voice, chat, SMS, WhatsApp, and email, and the company also builds real-time web chat experiences for people interacting directly with those agents. This hands-on role covers UX, interaction design, and polished UI design across both the operational platform and customer-facing experiences. The designer will own work from early concepts and user flows through final designs, implementation support, and iteration. Product discovery and customer research are part of the role, with the primary focus on designing and delivering excellent product experiences. The designer will collaborate with product stakeholders, founders, customers, and engineers to understand needs and shape solutions. They will help explore emerging interaction patterns for AI-native and agentic software while maintaining high standards for clarity, usability, visual quality, and consistency. The role offers significant ownership and autonomy in a fast-moving AI company.

Requirements

At least 7 years of experience designing digital products.
Strong experience designing SaaS products, operational software, or other complex systems.
Excellent UX, interaction design, and visual design skills.
A strong portfolio demonstrating thoughtful user flows and polished product interfaces.
Ability to take a product need from an early idea through to a complete, implementation-ready design.
Ability to simplify complex workflows without losing important functionality or context.
Strong understanding of information architecture, hierarchy, layout, typography, and interaction states.
Experience creating and maintaining scalable design systems.
Strong command of Figma, including components, variants, auto layout, and prototyping.
Experience designing responsive and accessible web interfaces.
Strong product judgment and attention to detail.
Comfort working directly with engineers and reviewing implementation quality.
Comfort talking with customers and translating feedback into product improvements.
Strong communication and cross-functional collaboration skills.
Comfort operating independently in a fast-moving startup environment.
Curiosity about AI products and the future of software interfaces.

Nice To Haves

Experience designing AI-native, conversational, or agentic products.
Experience with analytics, monitoring, configuration, or operational tooling.
Frontend knowledge, particularly HTML, CSS, or React.
Ability to prototype interactions beyond static mockups.
Experience working closely with engineering from initial requirements through release.
Experience using AI tools for design exploration, prototyping, and iteration.
Experience working as the primary or sole product designer at a startup.

Responsibilities

Own the end-to-end design process across Uniti’s products.
Translate product requirements and complex workflows into clear, intuitive user experiences.
Design user journeys, information architecture, wireframes, prototypes, and polished interfaces.
Improve the UX and UI of agent configuration, reporting, monitoring, analytics, and operational tooling.
Design high-quality interaction experiences for customer-facing web chat products.
Help define interaction patterns for AI-native and agentic software.
Collaborate with founders, product stakeholders, customers, and engineers to understand needs and shape solutions.
Conduct customer interviews and usability sessions when needed to validate assumptions and improve designs.
Create interactive prototypes to communicate ideas and test workflows.
Build, maintain, and evolve a consistent design system across the product.
Produce implementation-ready designs, states, behaviors, and specifications.
Work closely with engineering during implementation and review finished experiences for design quality.
Improve accessibility, responsiveness, consistency, and usability across the product.
Balance user needs, business goals, and technical constraints.
Contribute to product direction and roadmap discussions.
Stay current with emerging AI interfaces, design patterns, tools, and user expectations.