Senior Product Designer (UI/UX)

Urban Ridge Supplies•New York, NY

19h

About The Position

Uniti is seeking a Senior Product Designer to own and elevate the end-to-end design experience across its products. Uniti’s platform lets customers configure, monitor, and operate AI agents across voice, chat, SMS, WhatsApp, and email, and also provides real-time web chat experiences for end users interacting directly with those agents. The role covers both the operational platform and customer-facing experiences, spanning UX, interaction design, and polished UI design. The designer will take work from early concepts and user flows through final designs, implementation support, and iteration. The role includes product discovery and customer research, with the primary focus on designing and delivering excellent product experiences. The designer will work with product stakeholders, founders, engineers, customers, and customer teams to understand needs and shape intuitive, consistent, high-quality solutions. They will also help explore interaction patterns for AI-native and agentic software while maintaining clarity, usability, visual quality, and consistency. This broad role offers significant ownership and autonomy in a fast-moving AI company. It involves understanding product needs, designing workflows and interfaces, maintaining product consistency, and collaborating with engineering to deliver the finished experience.

Requirements

7+ years of experience designing digital products.
Strong experience designing SaaS products, operational software, or other complex systems.
Excellent UX, interaction design, and visual design skills.
A strong portfolio demonstrating thoughtful user flows and polished product interfaces.
Ability to take a product need from an early idea through to a complete, implementation-ready design.
Ability to simplify complex workflows without losing important functionality or context.
Strong understanding of information architecture, hierarchy, layout, typography, and interaction states.
Experience creating and maintaining scalable design systems.
Strong command of Figma, including components, variants, auto layout, and prototyping.
Experience designing responsive and accessible web interfaces.
Strong product judgment and attention to detail.
Comfort working directly with engineers and reviewing implementation quality.
Comfort talking with customers and translating feedback into product improvements.
Strong communication and cross-functional collaboration skills.
Comfort operating independently in a fast-moving startup environment.
Curiosity about AI products and the future of software interfaces.

Nice To Haves

Experience designing AI-native, conversational, or agentic products.
Experience with analytics, monitoring, configuration, or operational tooling.
Frontend knowledge, particularly HTML, CSS, or React.
Ability to prototype interactions beyond static mockups.
Experience working closely with engineering from initial requirements through release.
Experience using AI tools for design exploration, prototyping, and iteration.
Experience working as the primary or sole product designer at a startup.

Responsibilities

Own the end-to-end design process across Uniti’s products.
Translate product requirements and complex workflows into clear, intuitive user experiences.
Design user journeys, information architecture, wireframes, prototypes, and polished interfaces.
Improve UX and UI for agent configuration, reporting, monitoring, analytics, and operational tooling.
Design high-quality interaction experiences for customer-facing web chat products.
Help define interaction patterns for AI-native and agentic software.
Collaborate with founders, product stakeholders, customers, and engineers to understand needs and shape solutions.
Conduct customer interviews and usability sessions as needed to validate assumptions and improve designs.
Create interactive prototypes to communicate ideas and test workflows.
Build, maintain, and evolve a consistent design system across the product.
Produce implementation-ready designs, states, behaviors, and specifications.
Work with engineering throughout implementation and review the finished experience for design quality.
Improve accessibility, responsiveness, consistency, and usability across the product.
Balance user needs, business goals, and technical constraints.
Contribute to product direction and roadmap discussions.
Stay current with emerging AI interfaces, design patterns, tools, and user expectations.