Senior Product Designer

EF Education First / Hult•Cambridge, MA

24d•$115,000 - $140,000•Hybrid

About The Position

EF Education First is seeking a Senior Product Designer to join our UX team at EF World Journeys, enhancing the digital experience across our travel brands: Go Ahead Tours, Ultimate Break, and Adventures. This role involves turning vague problems into sharp ones and then into tangible solutions, reconciling complex user and business needs with a focus on human-centered experiences. The designer will be fluent across research, interaction design, and visual design, thoughtfully using AI to enhance their workflow. They will partner with engineering and product from the project's inception, viewing iteration as key to strong work. The ideal candidate is self-reliant, owns their ideas, and seeks growth within a large company while enjoying the camaraderie of a smaller one.

Requirements

5+ years of professional experience in a Product Design or UI/UX Design role working end-to-end.
A portfolio of shipped work demonstrating strength across research, interaction design, and visual design.
Strong user-centered methodology and design judgement—you can explain not just what you designed but why.
Demonstrated fluency with AI tools in a design workflow (prototyping, research, ideation, code generation), and a thoughtful point of view on where AI helps and where it doesn’t.
Comfort managing multiple projects simultaneously without compromising quality.
Strong written and verbal communication—you can present to engineering, product, and leadership with the right framing for each audience.
Ecommerce or transactional digital product experience.
An “I’ll figure it out” attitude.
Based in or open to relocating to Massachusetts, with at least two in-office days per week required.

Nice To Haves

Degree in Interaction Design, Communication Design, Human-Computer Interaction, or a related field.
Hands-on experience running research—user interviews, A/B testing, usability testing, and other qualitative methods.
Experience designing AI features for end users (not just using AI as a workflow tool).
Experience working in cross-functional pods.
Experience in travel, hospitality, or another high-consideration purchase category.

Responsibilities

Embed in a cross-functional pod (1 Product Designer + 1 Product Manager + 2 Software Engineers), with AI as a core part of the workflow end-to-end, from problem framing through ship.
Lead product design end-to-end within your pod: framing the problem, planning and running user research, designing solutions, prototyping (Figma and AI-assisted code), and partnering with engineering to ship.
Reconcile user needs and business needs to produce experiences that are exceptional for the traveler and measurable for the business.
Design complete experiences across all states—happy paths, edge cases, errors, empty, recovery—with accessibility (WCAG 2.2 AA) built in from the start.
Use AI thoughtfully across your workflow (research synthesis, ideation, rapid prototyping, parallel exploration), with good judgement about when to reach for it and when to lead with human thinking.
Design AI features that earn user trust through transparency and reliability—thinking through how to communicate uncertainty and handle the moments when the model gets it wrong.
Take part in the full product development cycle: accessing and analyzing data, writing user stories, contributing to success criteria, and running A/B tests.
Contribute to and extend our design system.
Mentor more junior designers and coach PMs and engineers on user-centered thinking.
Present design work and rationale to audiences from your pod to leadership, shaping a clear story around the problem, the exploration, and the decision.
Work with tools like Figma, Miro, Confluence, Jira, and a growing set of agentic design and coding tools (e.g. Claude, Cursor, etc.).

Benefits

Four weeks paid vacation your first year
ten paid holidays
two floating holidays
Exciting business travel opportunities
25% company match on your 401(k) contributions
Market-leading medical, dental and vision coverage
options for life and disability insurance
accident and hospital insurance
legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
Access to fertility care and family-building support
Wellness benefits including a yearly fitness reimbursement
Frequent social and learning events
access to our employee-run resource groups
Robust Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
Discounts at local venues and businesses
Amazing offices designed to match the caliber of the people who work there
flexibility of working from home one day a week