Senior Product Designer - Fraud and Claims

Wells Fargo•Chandler, AZ

2d•Hybrid

About The Position

Wells Fargo is seeking a Senior Product Designer for our Fraud and Claims team who will collaborate with US based stakeholders and frontline teams to design compliant, enterprise grade customer experiences that ensure continuity, reduce delivery risk, and drive consistent, high-quality outcomes. In this role, you will: Develop and execute customer experience solutions for online applications and websites Manage the design, creation, and production of customers experience elements from product concept through completion, including product updates and revisions Develop and execute customer experience solutions by employing a broad array of user centered design tools including customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, design briefs, key screens, templates, prototypes Review and analyze high profile or complex projects and may lead projects or teams of user centered design specialists Develop new research and tests theories that lead to alternative, leading edge design solutions Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices Exercise independent judgment to guide risk deliverables Design, develop, test, and refine prototypes Resolve moderately complex issues Lead team to meet key milestone deliverables while leveraging solid understanding of business, user, and technical requirements Create and monitor schedules to ensure timely effective program execution Develop and oversee planning and execution of projects, production schedules, and quality assurance Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Requirements

4+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Proficiency in Figma, Figma Make, FigJam and Adobe Creative Suite
Strong attention to detail and accuracy skills
Excellent verbal, written, and interpersonal communication skills
Strong understanding of user-centered design principles and methodologies
Ability to create high-fidelity prototypes and mockups
Ability to adapt in a fast-paced and changing landscape
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

Responsibilities

Develop and execute customer experience solutions for online applications and websites
Manage the design, creation, and production of customers experience elements from product concept through completion, including product updates and revisions
Develop and execute customer experience solutions by employing a broad array of user centered design tools including customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, design briefs, key screens, templates, prototypes
Review and analyze high profile or complex projects and may lead projects or teams of user centered design specialists
Develop new research and tests theories that lead to alternative, leading edge design solutions
Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices
Exercise independent judgment to guide risk deliverables
Design, develop, test, and refine prototypes
Resolve moderately complex issues
Lead team to meet key milestone deliverables while leveraging solid understanding of business, user, and technical requirements
Create and monitor schedules to ensure timely effective program execution
Develop and oversee planning and execution of projects, production schedules, and quality assurance
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals