Senior Product Designer -- Become a Customer-1

Wells Fargo•Charlotte, NC

3d•$100,000 - $196,000

About The Position

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do and who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, it provides and manages our digital foundation and common capabilities and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences and make it easier for customers to achieve their financial goals. Experience Design at Wells Fargo We’re on a mission to build the best digital experience delivering customer joy in the financial space. As part of the Experience Design (XD) team at Wells Fargo, you’ll be fueled by exceptional thought leadership, subject matter experts and world-class talent. About this role: This is an XD Senior Product Designer role for Consumer Digital Channels. Learn more about the career areas and lines of business at wellsfargojobs.com. Our team designs experiences that people love and confidently engage to improve their financial lives. We work closely with Technology and Product Management to ensure we are problem-driven (versus solution) and customer-first. While we have individual expertise across product design, research, content strategy, and design operations, we all operate as empowered leaders with strong design rationale. As a team, we care about each other yet believe in radical candor, want to have fun while we work, and are obsessed with what’s most important to our 30+ million customers and incorporating their voices into every decision!

Requirements

4+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Hands-on experience designing UX and UI in Figma
Strong visual design skills showcasing your ability to solve for complex problems in a delightful way
Understanding of front-end development fundamentals (HTML/CSS concepts, responsive design) to facilitate cross-functional partnership and tech-informed designs
Curiosity and eagerness to learn and adapt as AI and emerging capabilities reshape how we design products
Ability to consistently articulate a strong design rationale; storytelling skills that compel stakeholders

Responsibilities

Develop and execute customer-experience solutions for Wells Fargo’s app and website
Manage the design, creation, and production of customer-experience elements from product concept through completion, including product updates and revisions
Apply emerging AI‑enhanced workflows to accelerate ideation, execution, and quality of design output
Develop and execute customer-experience solutions by employing a broad array of user centered design tools including: customer experience brief, design strategy, wireframes or visual mockups, layouts, site maps, taxonomies, navigation schematics, task flows, design briefs, key screens, templates, prototypes
Review and analyze high-profile or complex projects and may lead projects or teams of user-centered design specialists
Develop new research and test theories that lead to alternative, leading edge design solutions
Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices
Exercise independent judgment to guide risk deliverables
Design, develop, test, and refine prototypes
Lead team to meet key milestone deliverables while leveraging solid understanding of business, user, and technical requirements
Develop and oversee planning and execution of projects, production schedules, and quality assurance
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals