Senior Product Designer

Five9

5d • Hybrid

About The Position

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We're looking for a Senior Product Designer to join our innovative and collaborative team. In this role, you will be instrumental in shaping the user experience of our products, ensuring they are not only powerful and feature-rich but also intuitive and a joy to use. You will be a key advocate for our users, particularly our Agent, Supervisor, and Admin personas, and will play a vital part in our "one platform" strategy to create a seamless, integrated experience.

Requirements

• 5+ years of experience in product design, with a strong portfolio showcasing your work on complex, data-rich applications.
• Proficiency in design and prototyping tools such as Figma, Sketch, and Adobe Creative Suite.
• A strong understanding of web and mobile design principles.
• Experience with user research and usability testing.
• Excellent communication and collaboration skills, with the ability to articulate design decisions and build consensus.
• A proactive and self-motivated approach, with the ability to work independently and as part of a team.
• A passion for user advocacy and a deep sense of empathy for the user.

Responsibilities

• User-Centered Design: Lead the design of new features and improvements from concept to launch, ensuring a deep understanding of user needs and advocating for them throughout the design process.
• Cross-Functional Collaboration: Partner closely with product managers, engineers, and other stakeholders to define product requirements and translate them into elegant and effective design solutions.
• Prototyping and Testing: Create wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas and iterate on them based on user feedback and testing.
• Design System Contribution: Contribute to and help maintain our design system, ensuring consistency and quality across all our products.
• Mentorship: Mentor and guide other designers, helping to foster a culture of design excellence and continuous improvement.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees