Senior Product Designer

Zipline • South San Francisco, CA

7d

About The Position

Zipline is the world’s largest and most experienced drone delivery service, on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. They design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries. Their customers include healthcare systems, governments, retailers, restaurants and global businesses. The company is seeking practical problem solvers who thrive on real-world challenges and rapid growth, motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics.

This role is for a product designer who enjoys turning complex, high-stakes operational systems into clear, reliable experiences. The designer will help shape the software backbone of Zipline’s autonomous logistics network, working at the intersection of software, robotics, aviation, logistics, and operations. This role offers a rare opportunity to shape the user experience of one of the world’s largest autonomous delivery networks as it continues to scale. The designer will have direct access to customers, operators, warehouses, launch sites, and field operations, allowing them to see the impact of their designs firsthand. The position involves tackling complex operational challenges and defining how humans interact with autonomous systems at a global scale.

Requirements

• 6+ years of experience as a UX or product designer.
• A love of working on complex systems and, more importantly, simplifying them.
• Experience designing workflow-driven products across mobile and desktop, from conception through implementation, including some mobile experience.
• Experience with digital products that have offline dependencies, such as service downtime, inventory status, or a user’s proximity to a device; experience with software connected to hardware is ideal.
• A wide range of tools for helping teams understand and protect the user experience, such as customer journey maps, card sorts, and flow diagrams.
• Strong judgment about the right level of fidelity at each stage, from low-fidelity prototypes to developer-ready screen flows and thoughtfully crafted microinteractions.
• Meaningful experience contributing to or working with a design system.
• The ability to travel for testing and research.
• A good-natured, humble, and highly collaborative approach.

Responsibilities

• Design high-impact experiences across one or more parts of Zipline’s marketplace platform, including: A desktop app for business owners to manage their users, sites, drones, and access controls; Tablet and mobile apps for businesses to manage and fulfill Zipline orders; Tablet and mobile apps for interfacing with Zipline hardware and initiating flight missions; A suite of internal inventory and warehouse management tools for operators and customer care agents.
• Identify opportunities for design impact and advocate for exceptional user experiences.
• Own designs from concept through production and ongoing performance.
• Deliver end-to-end designs for screens, patterns, components, and prototypes, accounting for highly complex systems and edge cases.
• Coordinate and conduct research and user testing sessions to give your team confidence in what they are building.
• Build collaborative and empathetic relationships with cross-functional partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed