Senior Product Designer

Choice Hotels International • Scottsdale, AZ

6d • $142,000 - $167,000 • Remote

About The Position

Choice Hotels is evolving how we build, deliver, and scale solutions through a shift to a Product Operating Model (POM), a company-wide transformation focused on delivering real customer and business outcomes. We are building cross-functional product teams empowered to drive outcomes for our guests, franchisees, owners, and associates — and we're looking for talented product professionals who are passionate at solving meaningful problems end-to-end. This transformation represents a unique opportunity to help shape how one of the world's leading lodging franchisors innovates and grows. As we stand up and scale these teams, we anticipate opening a variety of Product Management roles across multiple domains. If you're energized by solving complex problems, we encourage you to #MakeItYourChoice by submitting your application to our talent pipeline to be considered as roles become available. Upcoming Opportunity - Senior Product Designer As a Senior Product Designer at Choice Hotels, you'll own the design of a targeted initiative within a Product Team. You won't be handed decisions to "make pretty"; you'll be in the room from the first conversation, shaping what gets built through the customer's lens. Your job is to ensure what we build is something customers can actually use and want to use, while driving product and business outcomes. That takes deep customer knowledge, rapid prototyping, and the judgment to know when a solution is ready to ship. You're the person the team looks to for whether this product actually works for the customers who use it through every interaction and every workflow.

Requirements

• Deep mastery of human-centered design and systems thinking, with a track record of owning design end-to-end from problem definition through delivery.
• Translate design thinking into strategy-aligned solutions.
• Conduct your own research, not just consume others' findings, and can point to specific customers and insights that changed your designs.
• Advocate for usability and accessibility while tying user value to the product vision and outcomes.
• Advanced in production-ready design, with strong interaction and visual skills treated as one discipline.
• Knowledge of frontend constraints to design realistically and partner well with engineering.
• Navigate value, usability, feasibility, and viability trade-offs with your Product Manager and Tech Lead, working independently while checking in with your manager on complex decisions.
• Manage multiple workstreams and surface ambiguity early.
• Communicate clearly in terms of customer outcomes, not just visuals, and your storytelling influences product strategy.

Responsibilities

• Customer Research & Discovery: Spend real time with customers, not just testing finished designs, to uncover needs they can't articulate. Turn that research, along with analytics and feedback, into design strategies that shape the product’s direction, and lead discovery sessions.
• Prototyping & Ideation: Sketch, wireframe, and prototype at varying fidelity, from napkin sketches to interactive prototypes, testing concepts with customers before engineering commits. Craft user journeys balancing their needs with brand, technical and business constraints.
• Design Craft & Systems: Take work from low-fidelity exploration to production-ready UI, holding usability and visual polish to a high bar, since a confusing solution is a failure even if functional.
• Collaboration & Communication: Partner with Product Managers and Tech Leads as equals, with solutions emerging from all three perspectives. Clearly document intent and edge cases for engineering, and present strategic design recommendations to stakeholders.
• Problem Solving & Analysis: Tackle complex, often ambiguous design problems independently, using data and research, while knowing when to bring in peers or leadership for high-stakes calls. Follow through after launch, iterating on evidence, and proactively look for ways to improve journeys and conversion.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide
• Eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed