Senior Product Designer

Crunchtime•Boston, MA

2d•Remote

About The Position

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. At Crunchtime you will contribute directly to the roadmap of our Food Safety and Operational Excellence product, working closely with other designers, product managers, and engineers to design, build, and optimize user experiences. We are looking for someone to conduct customer and market research, discover new problem spaces, define solutions, optimize experiences, and contribute to the product vision. You’ll be at the heart of delivering new products that solve real problems for some of the world’s most recognized brands. Being a Senior Product Designer at Crunchtime! means: Being a problem-solver with an ability to cut through complex workflows and information architecture in order to deliver clear and simple solutions Building deep customer empathy and using data to make decisions Putting customers first, and asking why before how Partnering closely with Product Management and Engineering, but also being proactive to help advance the mission of our organization

Requirements

3+ years of experience as a Product, UX or UI Designer for SaaS and mobile products
Experience applying user research methods, including user interviews, competitive analysis, and user testing
Expertise with relevant design and prototyping tools such as Figma, Sketch and InVision (the tools we use), or similar tools like the Adobe Creative Suite
Excellent written and verbal communication and presentation skills
Own and execute user experience design from concept through launch and support
Must be able to work hours with at least a 4 hour overlap in the Eastern Time Zone

Nice To Haves

Domain experience in retail operations, operations research or related fields
Experience as Product, UX or UI Designer working on Enterprise product is a big plus
Experience with distributed or omni-channel systems, complex user interfaces or other challenging customer problems
You’ve helped make your work environment fun, and it’s important to you.
You’ve built great relationships with coworkers in the past, and want to keep doing it.
You care similarly about designing great products, and building great relationships with other people.
You’re interested in the types of business problems we are solving.

Responsibilities

Craft low and high-fidelity mockups
Design user flows and experiences that go beyond visual interfaces
Conduct user research around personas and user experiences, sharing your findings with Product Management and incorporating into the product solutions you design
Partner with product managers in conducting customer discovery to uncover the customer Jobs-to-be-Done, pain points, limitations and goals
Work across multiple teams, partnering with other designers, product managers and engineers to guide concepts from research to ideation, and through to execution
Lead proactive design projects from start to finish
Collaborate with other product designers to manage and implement a Design System, and advocate for scalable design solutions

Benefits

Competitive pay
Unlimited PTO
Paid company holidays
Yearly team off-sites
International travel opportunities
Medical, dental, and vision benefits (FSA, HSA & HRA options)
Basic & Voluntary Life Insurance
401k employer match
Wellness benefits (Headspace, OneMedical, Omada, Gympass, Carrot)
Commuter benefits
Work in an open environment on solutions that are reshaping the way businesses operate
Fun team events
Ability to have a big impact
10 weeks of paid parental leave
Fitness reimbursement
Learning & development funds