Senior Product Designer, Desktop App

Clio • Vancouver, BC

3d • Hybrid

About The Position

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. We're seeking a Senior Product Designer to join our new Desktop App team. This role is available to candidates across Canada (excluding Quebec) and the US. If you are located near one of our hubs (Burnaby, Calgary, or Toronto), you will be expected to work in the office a minimum of twice per week on our designated Anchor Days. Design plays an integral role at Clio, making up one of the three pillars of our Research and Development organization alongside Product Management and Engineering. Product designers directly engage in researching the behaviors and needs of our users. They act as user experience champions as we work to transform the way that lawyers and their staff provide services to their clients. We empower Product Designers to shape how lawyers serve their clients. If you are passionate about user-centered design, mission-driven companies, and transforming how lawyers and their staff deliver exceptional client services, join us! The Platform team builds the shared foundations and core experiences that power Clio's entire product ecosystem. We work on some of the most architecturally complex, multi-product challenges in the company, including native mobile and desktop apps for Windows and Mac. As a Senior Product Designer, you'll reimagine Clio as a fully native desktop experience, taking full advantage of what Windows and Mac make possible to give legal professionals more deeply integrated ways to work. You'll lead the end-to-end design process, from strategic discovery and opportunity framing through development, launch, and ongoing iteration. Ideal candidates will ground decisions in deep customer understanding, translate ambiguity into clear direction, and partner tightly with Product and Engineering to drive meaningful business and customer outcomes. You'll launch to learn with high-impact features, raising quality and coherence across our product ecosystem, and demonstrating strong judgment in designing intelligent AI automation that is trustworthy, explainable, and appropriately controlled.

Requirements

• 6+ years of experience in product design.
• Demonstrated experience designing native desktop applications for Windows and/or macOS, with a strong understanding of platform conventions, interaction patterns, and the differences between desktop and web paradigms.
• Proven track record of shipping high-quality work that solves customer problems and moves key product metrics.
• Strong craft across interaction design, information architecture, usability, and visual design, with consistently high-quality execution.
• Strong customer-centric practice, with the ability to translate customer insight into actionable design direction.
• Experience designing AI-powered features or workflows, with a strong understanding of user-centered applications of machine learning and generative AI.
• Highly capable in design and prototyping tools and solid use of AI tools in your process (e.g., Claude, Figma Make, Cursor, Gemini etc.)
• Strong communication and presentation skills, including clear articulation of rationale and trade-offs.
• A collaborative, low-ego partner: you facilitate alignment, clarify trade-offs, and drive confident execution.

Nice To Haves

• B2B SaaS experience is preferred.

Responsibilities

• Partner with Product and Engineering to define and execute on experience design strategy and success metrics, using research and insights to prioritize what matters most to customers and the business.
• Build strong customer intuition through direct engagement, and advocate for customer needs in trade-offs, sequencing, and cross-functional decision-making.
• Lead end-to-end design for the desktop app: from vision crafting, to prototyping, testing, and polished execution across Windows and Mac.
• Apply deep knowledge of native desktop platform conventions (Windows and macOS HIG) to design experiences that feel at home on each platform, not just web-in-a-wrapper.
• Raise the quality bar through polished, accessible, and cohesive experiences — and push beyond “good enough” toward best-in-class interaction design.
• Strengthen systems and patterns across the product by contributing design system improvements, identifying gaps, and influencing consistency beyond your immediate scope.
• Drive alignment through crisp storytelling, clear decision framing, and proactive collaboration across cross-functional teams.
• Strengthen the team through constructive critique, mentoring through example, and consistent bar-raising execution.

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed