Senior Product Designer I (PLG)

Housecall Pro

8d•$130,000 - $142,000•Remote

About The Position

As a Senior Product Designer I, you lead the design direction for key product initiatives while directly managing and mentoring a small team of designers. You bring together creative expertise, user-centered thinking, and a working knowledge of AI capabilities to deliver elegant, scalable, and accessible experiences. You collaborate cross-functionally to ensure our products align with user needs and business goals, and you actively contribute to evolving our design system, processes, and culture. You are highly skilled at navigating ambiguity, balancing strategic thinking with hands-on execution, and empowering your team to do their best work. You build strong partnerships across product, engineering, and research, and you know how to use AI thoughtfully: to accelerate your practice, sharpen your output, and ship better experiences for users who depend on them. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

Requirements

6+ years of experience in product design, UX/UI design, or a related field
Proven people management experience, including mentoring designers and guiding design work
Strong portfolio demonstrating experience designing complex digital products across platforms
Proficiency with modern design and prototyping tools (i.e. Figma, Adobe Creative Suite)
Experience working with and evolving design systems at scale
Deep understanding of user-centered design, accessibility, and interaction design best practices
Experience collaborating in agile product teams
Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
Bachelor’s degree in design, HCI, or a related field, or equivalent work experience

Nice To Haves

Strong leadership and collaboration skills, with a growth mindset
Excellent communication and storytelling ability to advocate for design
High emotional intelligence and a passion for supporting others
Ability to navigate ambiguity and balance strategic thinking with tactical execution
Curiosity for how people think, behave, and interact with technology
Exceptional breadth of interest shown through tangible, self-initiated ventures or deep community involvement; you love trying new things and may possess a demonstrated history of successfully pivoting or starting over in life and work

Responsibilities

Lead a small team of product designers, setting direction, providing feedback, and supporting their growth
Translate product strategy into elegant, user-centered design solutions through wireframes, prototypes, and high-fidelity visuals
Collaborate closely with product managers, engineers, and other stakeholders to define problems, explore solutions, and ship high-quality experiences
Conduct and synthesize user research and usability testing to validate decisions and uncover new insights
Bring sharp judgment to every AI decision, evaluating where it genuinely adds value for our customers, pushing back when it doesn't, and carrying that perspective into discovery, prioritization, and design.
Design AI-assisted experiences with care, accounting for error states, confidence signals, transparency, and feedback loops, and hold a clear quality bar for every AI interaction we ship.
Drive continuous improvement by refining design processes, tools, and team rituals
Balance user needs with business goals to prioritize impactful design work
Present and communicate design decisions clearly to cross-functional partners and leadership
Foster a culture of collaboration, feedback, and inclusivity within the design team