Senior Product Designer, Clinical Workflows

Flatiron Health•New York, NY

5h•Hybrid

About The Position

Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem. Flatiron Health is looking for an experienced Senior Product Designer to help accomplish its mission to improve lives by learning from the experience of every cancer patient. This role involves working on Clinical Tools within OncoEMR, an electronic health record used to coordinate and facilitate patient care in cancer clinics across the United States. The work will involve designing new workflows and implementing usability enhancements, empowering a wide range of caregivers throughout a patient’s treatment journey. The designer will collaborate closely with oncologists, nurses, practice administrators, research coordinators, data scientists, engineers, product managers, health informaticists, and other designers in a flexible environment, learning about the intricacies of the healthcare system, and delivering well-designed solutions that will change how design is applied to healthcare products and processes.

Requirements

5+ years of experience designing complex, multi-step workflows in an applied product, user experience or interaction design role
Ability to concisely explain complex problems and projects to audiences of all backgrounds in both written and verbal form
Knowledge of user centered design practices and contemporary design tools - including AI design software - and a sophisticated understanding of how best to apply both to your craft
Possess a discerning eye for AI implementation and have experience articulating its strategic value and its impact on clinical safety and user trust
Experience collaborating with cross-functional stakeholders to make informed decisions on when to utilize AI and when traditional interaction patterns are more appropriate
Experience working within and beyond an established design system, and have opinions on best practices and ways to scale adoption
Enjoy collaborating with both engineering and design to deliver improvements and impact through consistency in UI
A portfolio that tells the story of how you’ve applied design to solve problems in the past, starting at an idea and ending with a solution in the hands of your users, as well as what you learned throughout the process
Strong stakeholder management skills and comfort working with expert-level users to translate complex user requirements into intuitive digital experiences
Experience conducting research with internal and external users, using those insights to refine everything from high-level product strategy to specific interface states

Responsibilities

Be involved in every stage of the design process, from discovery user research to product scoping to feature implementation
Observe and talk to doctors, nurses, and operations staff in order to consider and evaluate problems from multiple angles, identifying user needs
Generate hypotheses and help frame solutions through both quantitative and qualitative user research methods
Leverage AI design tools to accelerate your workflow, from rapid prototyping of complex clinical ideas to streamlining design documentation and stakeholder artifacts
Work within a cross-functional team to validate both low and hi-fidelity interaction design prototypes using feedback from internal and external stakeholders
Identify edge cases and display states to accurately show complex patient data, ensuring a high bar for user trust and transparency
Communicate your ideas through design presentations and workshops to create alignment on proposed solutions and next steps before moving into feature development
Collaborate and partner with product managers, engineers, and clinical experts to shape quarterly roadmap work and objectives through strategic design input
Contribute to our shared design system, ensuring it evolves to support new interaction paradigms and maintains consistency across our products.

Benefits

Work/life autonomy via flexible work hours and flexible paid time off
Comprehensive compensation package
401(k) contribution to help you reach your retirement planning goals
Financial health resources including 1:1 financial advice
Mental well-being tools and services
Parental benefits and policies including family-building care and generous leave
Path to parenthood programs supporting fertility, adoption and surrogacy
Travel support for safe healthcare services
Support for continuous learning
Celebrate inclusion and belonging in the workplace