Senior Product Delivery Associate

JPMorgan Chase & Co.•Columbus, OH

About The Position

Transform complex ideas into market-ready improvements that help customers and operations succeed. Join a fast-moving team modernizing end-to-end lending workflows through disciplined, high-quality delivery. You will work side-by-side with engineers to reduce delivery friction, increase visibility, and raise the bar for execution. This role offers hands-on ownership, measurable impact, and meaningful growth. As a Senior Product Delivery Associate in Business Banking Lending, you will drive predictable, high-quality delivery from backlog through release and post-production validation. You will partner closely with product and engineering to plan, coordinate, and execute releases while removing impediments and improving delivery processes. You will use data and responsible AI-enabled practices to improve speed, quality, and outcomes.

Requirements

3 years of experience in product delivery or Agile delivery roles, partnering closely with software engineering teams.
Demonstrated experience facilitating Agile delivery routines (e.g., Scrum ceremonies) and improving delivery predictability.
Proven ability to manage and refine a delivery backlog, including prioritization support, dependency tracking, and scope management.
Demonstrated ability to write engineering-ready user stories and objective acceptance criteria.
Proven experience coordinating user acceptance testing and supporting end-to-end release execution.
Strong stakeholder management skills, including aligning product, engineering, and risk/compliance partners on trade-offs and decisions.
Data-driven delivery approach, using metrics and operational signals to drive priorities and improvements.

Nice To Haves

Experience using AI tools to accelerate delivery workflows (e.g., story drafting, acceptance criteria generation, test scenario creation, release notes, and outcome tracking).
Experience working in regulated environments with strong attention to auditability, data privacy, and operational risk.
Familiarity with API-based systems and production operations (e.g., monitoring, incident patterns, and release risk management).
Experience leading change initiatives that streamline processes and improve delivery outcomes across stakeholders.

Responsibilities

Lead end-to-end delivery across planning, build, testing, release readiness, and post-production validation.
Facilitate the team’s Agile delivery rhythm (Sprint planning, daily stand-ups, refinement, reviews/demos, and retrospectives) to improve predictability and outcomes.
Manage backlog execution by supporting prioritization, coordinating dependencies, maintaining story readiness, and controlling scope.
Write and refine clear, testable user stories and acceptance criteria using a structured format (e.g., Given/When/Then).
Apply responsible AI tools to accelerate delivery work (e.g., drafting stories, summarizing requirements, generating test scenarios, and improving release communications) while ensuring accuracy and alignment to intent.
Plan and coordinate user acceptance testing, including scenario definition, entry/exit criteria, defect triage, stakeholder coordination, and readiness reporting.
Coordinate release planning, including scope alignment, cutover checklists, go/no-go coordination, and stakeholder communications.
Execute post-production validation to confirm feature behavior, data integrity, operational stability, and customer experience.
Define success metrics with product and engineering partners and track outcomes after releases (e.g., adoption, defect leakage, cycle time, and operational volume).
Monitor production signals and user feedback, translating insights into backlog improvements and follow-up releases.
Drive continuous improvement by identifying delivery bottlenecks and implementing practical process improvements that reduce risk and increase quality.