Senior Product Associate - Navigation & Wayfinding
About The Position
The Senior Product Associate works in Digital Channels Experience & Growth – Navigation & Wayfinding, serving as the primary product counterpart to a team of engineers developing the Chase logged-in web experience. The team owns navigation and wayfinding, with the goal of helping customers find what they need, explore confidently, reduce clicks-to-task, and stay oriented as they move through the experience. The role contributes to product development and optimization by using user research, customer feedback, product metrics, and market analysis to create and improve products. It partners with Product Managers and cross-functional teams—including engineers, designers, content editors, stakeholders across Lines of Business, and the Agility Lead—to shape requirements, support delivery, and balance end-to-end customer experience with business priorities.
Requirements
- At least 3 years of experience or equivalent expertise in product management or a relevant domain area.
- Proficient knowledge of the product development life cycle.
- Experience with product life cycle activities, including discovery and requirements definition.
- Developing knowledge of data analytics and data literacy.
- Experience using Jira and Confluence.
Nice To Haves
- Knowledge of experimentation practices such as A/B testing with feature flags.
- General knowledge of or prior experience with web development.
- Understanding of financial products (Card, Deposit, Investments) and customer needs across Personal, Business, and Private Banking segments.
- Prior experience working in a highly matrixed, complex organization.
Responsibilities
- Partner with the Product Manager to identify product opportunities that reflect customer and market needs through user research and discovery.
- Consider upstream and downstream effects of new product features on the overall product experience.
- Support user research, journey mapping, and market analysis to inform the product roadmap and identify customer-valued features.
- Analyze, track, and evaluate product metrics, including performance against time, cost, and quality targets throughout the product development life cycle.
- Write requirements, epics, and user stories to support product development.
- Coordinate with stakeholders across multiple Lines of Business who may have dependencies on the product area.
- Work with the Agility Lead to manage metrics such as backlog health, epic cycle time, and epic delivery validation.
- Run refinement and grooming sessions with the technology team to clarify requirements and gather story effort estimates.
- Partner with designers and content editors on wireframes for new layouts and menu additions.
- Balance the end-to-end user experience with business needs and priorities.
- Collaborate with backend engineers on technical requirements, including eligibility for different experiences, menus, and entry points.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
- Additional benefits and programs based on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
