J.P. Morgan Wealth Management - Senior Product Associate
About The Position
As a Senior Product Associate for the WM Servicing Workflows team, you will help discover, build, and optimize servicing workflow capabilities that improve the end-to-end product experience. You will partner with the Product Manager and cross-functional stakeholders to translate customer needs into a clear, prioritized roadmap. You will contribute to delivery by writing requirements and user stories while accounting for upstream and downstream impacts. User research, customer feedback, and product metrics will inform ongoing improvements to products and measures of success. The role is with J.P. Morgan Wealth Management at Chase, a financial services firm serving households, small businesses, nonprofits, and cities. The company describes its mission as creating engaged, lifelong customer relationships and putting customers at the heart of its work.
Requirements
- At least 3 years of experience or equivalent expertise in product management or a relevant domain area.
- Proficient knowledge of the product development life cycle.
- Experience in product life cycle activities, including discovery and requirements definition.
- Developing knowledge of data analytics and data literacy.
Nice To Haves
- Experience with user experience (UX) research and design.
- Familiarity with web analytics and client feedback tools.
- Ability to work in cross-functional teams.
Responsibilities
- Partner with the Product Manager to identify new product opportunities through user research and discovery.
- Anticipate and plan for upstream and downstream implications of new features on the overall product experience.
- Support user research, journey mapping, and market analysis to inform the strategic roadmap and feature opportunities.
- Analyze, track, and evaluate product metrics, including work-to-time, cost, and quality targets across the product development life cycle.
- Write requirements, epics, and user stories to support product development.
Benefits
- Competitive total rewards package with base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
