Senior Product Associate - Service

JPMorgan Chase & Co.•Columbus, OH

2d•Onsite

About The Position

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. You have found the right team. As a Senior Product Associate within the Service Product Group, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. You will collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. You will develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Requirements

3+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Developing knowledge of data analytics and data literacy
Strong analytical and problem-solving skills with a keen attention to detail
Skilled in writing comprehensive test cases, including edge cases, for all the identified use cases
Must have the ability easily assimilate information and learn new applications and processes and ability to analyze complex system requirements and present findings to both
Demonstrated ability to design and develop detailed flowcharts that effectively illustrate information architecture, system interactions, and process flows
Effective presentation and interpersonal skills; proficient skills in communicating ideas both written and verbal
Technical proficiency and understanding of software development methodologies, with experience in APIs and cloud concepts

Nice To Haves

Experience, ideally in project management, process re-engineering, strategy, or customer-centric functions and working with global teams
Experience with agile product development and software delivery lifecycle; advanced knowledge of using tools like Confluence and JIRA
Proven track record of delivery and new product feature creation; effective communicator with excellent written communication skills including requirements writing
Familiarity with the business services and offerings associated with financial services and understanding of the financial services industry and Regulatory, Legal, and Risk environments
Agile/Scrum certifications or 3+ years of Agile/Scrum experience

Responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development.
Support team capacity and prioritization across competing deliverables, escalating to senior management as appropriate
Support the identification, design, and implementation of process transformation initiatives across tax compliance workflows, with a focus on scalability, risk reduction, and efficiency
Partner with technology and operations teams to drive automation of manual processes, leveraging tools such as Alteryx, Tableau, and other workflow solutions
Maintain and enhance policies, procedures, and controls for continuous information reporting and withholding compliance across client onboarding, account opening, and servicing workflows
Track key performance indicators for the team, using data-driven insights to identify improvement opportunities and report progress to senior leadership