Senior Product Associate - Service Product

JPMorgan Chase & Co.•Columbus, OH

18h

About The Position

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Associate in Service Product Group, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Requirements

3+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Developing knowledge of data analytics and data literacy
Strong analytical and problem-solving skills with a keen attention to detail
Skilled in writing comprehensive test cases, including edge cases, for all the identified use cases
Skilled in designing detailed flowcharts to illustrate information architecture and process flows.
Strong presentation and interpersonal skills; communicates ideas clearly in both written and verbal formats.
Technically proficient in software development methodologies, APIs, and cloud concepts.
Agile/Scrum certified or 3+ years of Agile/Scrum experience, with advanced knowledge of Confluence and JIRA.

Nice To Haves

Experience, ideally in project management, process re-engineering, strategy, or customer-centric functions and working with global teams
Proven track record of delivery and new product feature creation; effective communicator with excellent written communication skills including requirements writing
Understanding of the financial services industry and Regulatory, Legal, and Risk environments
Quick to learn new applications, processes, and can analyze complex system requirements.

Responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development